“The Connection Zone is a dynamic balance of energy in which people honor each other’s needs and enjoy the benefits that flow as a result”. – Sandra Strauss Creating the Connection Zone experience is invaluable for short-term interactions to make enduring impressions (as in customer service), as well as for long-term personal and professional relationships,…
There are a number of concerns and challenges presenters face when organizing and delivering presentations. Here are 12 of the most common problems we have seen over the decades in our presentation skills training programs and coaching. Based on the book, Present with Power, Punch and Pizzazz by Arnold Sanow and Henry J. Lescault. Lack…
Getting people to like you is merely the other side of liking them. -Norman Vincent Peale A big factor in how people judge you in your interactions, meetings, transactions and presentations is based on your likeability or perceived likeability. Theodore Roosevelt stated, “The most important single ingredient in the formula for success is knowing how…
“The greatest humiliation in life is to work hard on something from which you expect great appreciation, and then fail to get it.” Edgar Watson Howe During our communication workshops for leaders and managers, we ask participants to write ten positive things about one of their employees. Although some complete the assignment with ease, this…
Building successful, well-tended relationships is a crucial component for manifesting abundance, whether in the form of fortunes, friendships, family connectedness, or other personal or professional treasures. Getting along skillfully with people colors your world with a vibrant network of connections, enriching your relationships with a never-ending collection of infinite rewards. Cultivating enduring connections requires an…
“The greatest revolution of our generation is the discovery that human beings by changing the inner attitudes of their minds, can change the outer aspects of their lives.” – William James Your belief system paints a picture of your world, how you relate to it, andwhat you attract into your life as a result. What…
“Good communicators are open to my ideas. They respect me. They know who they are and what makes them ‘tick’ and they want to know the same about me. They foster my growth while attending to their own. They are proud of their accomplishments and of mine-for our mutual benefit.” A Get Along seminar participant…
In the fast paced environment in which we live, we find that many of the relationships we have tend to suffer due to the way we deal with various situations. How you handle each interaction determines whether you create bigger problems or reduce or even eliminate them entirely.
Based on the book, “Get Along with Anyone, Anytime, Anywhere” by Arnold Sanow and Sandra Strauss, standing firm on the hallowed grounds of “rightness” is a dead-wrong approach for connecting with others. It smacks of arrogance and alienates.
“The problem is not that there are problems. The problem is expecting otherwise and thinking that having problems is a problem” When a problem arises, what exactly is causing it? Sometimes, it’s obvious. At other times, something is undeniably in the air and the atmosphere is heating up, creating tension and short fuses, yet you’re…
Certain words and phrases block connections cold and at the same time can make people steaming mad Here are some tips on language, words and phrases to avoid:
Their name says it all. They believe they have all the right answers and know what’s best for everyone. The problem is deep down, they know that they really don’t know it all; their behavior is a cover-up for their feelings of inadequacy. They pretend to know everything; being right makes them feel validated, which…
At a recent workshop I delivered and facilitated, we had a brainstroming session to answer some key questions about what constitutes excellent customer service. Here are the results of the brainstorming from the attendees. How can we make it easier for our customers to do business with us?
During a recent teambuilding and communication workshop I delivered one of my clients stated, “50% of all our obstacles to success center around team dynamics.” In other words you can have the best plans, strategies and initiatives, however if everyone is not team oriented, working well together and getting along, it will be difficult at…
Rate yourself on a scale of 1 to 5 on the statements below: 1-Never 2-Almost never 3-Sometimes 4-Almost always 5-Always
Back-stabbers also known as back-bitters or back attackers, might seem easy going, even complacent, with a “don’t worry” attitude but don’t let them deceive you. Their strategy is to be nice to your face and act like your best friend, lulling you into a false sense of security that tricks you into revealing information you…
Filler words such as um, ah, like, basically, ok and others like them distract others from hearing the points you want to get across. These fillers are merely space holders for the silence that many of us are hesitant to embrace. There’s nothing wrong with being silent during a portion of your presentation as it…
Always hope for the best, however, be prepared for the worst. This is good advice for preparing for any presentation. By being prepared for things that may go wrong, your presentation will go on without skipping a beat. Here are some common mishaps from the upcoming book “Deliver Every Presentation with Power, Punch and Pizzazz”…
The foundation for building rapport is based on the exchange of a few basic communication signals. Here are 4 key ways to build instant rapport. This is based on the book, Get Along With Anyone, Anytime, Anywhere by Arnold Sanow and Sandra Strauss.
When delivering presentation skills training programs, one of the first requests we get is, “Can you provide some tips and tools to polish our presentations so that they are less boring and everyone stays awake?” The reality is the attention span of an adult is 8 seconds. Now, this does not mean that people won’t…