Friday, December 14, 2018

An Unshared Vision is Blindness

The business world is a different animal than it was 20 or 30 years ago, and for the most part that’s a very good...

Transform Your Culture Using Customer Experience Change Agents

Previously, we had explained the value of incorporating a change agents network as part of your overall change management program. So you can imagine how thrilled...

Keep Your Customers Coming Back

In a recent survey titled, why do people give up on your company? it was noted that 68% quit because of an attitude of...

When Service is More than A Transaction

I find myself talking about customer service a lot. It’s not simply because I’ve spent the last 20 years in a customer service...

55 Customer Service Best Practices

At a recent workshop I delivered and facilitated, we had a brainstroming session to answer some key questions about what constitutes excellent customer service....