Implementing Shared Services: Five Considerations
Companies have been served a wake up call in light of the recession and ongoing economic uncertainty. …
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Understanding Yourself and Others
Our mission is to help organizations develop their workforce through better understanding of human behavior and improve service through a better understanding of the customer experience.
Blueprint for Building an Internal Change Management Capability
The Business Imperative Everyone has heard the statistic. Two-thirds of all change initiatives fail to achieve their…
5 Ways You May Be Killing Employee Morale
Everything rises and falls on leadership. – John Maxwell Addressing the topic of work many years ago,…
Six Ways To Enhance Organizational Structure
The productivity of a work group seems to depend on how the group members see their own…
The Power of Presence
Deadlines, conference calls, last minute items that pop up, personal commitments—there is a multitude of things that…
Time To Let It Go
I don’t care what they’re going to say. Let the storm rage on, the cold never bothered…
Six Ways to Rise Above Your Critics
To escape criticism- do nothing, say nothing, be nothing. – Elbert Hubbard A story is told of…
The Selfie Generation: A Call to the Renewal of Servant Leadership
A leader is best when people barely know he exists, when his work is done, his aim…
Treating Employees Like Shareholders
Much is made of delivering value to shareholders. Ask any senior director, manager or member of the…
Ten Things Every Leader Should Always Teach
Tell me and I forget. Teach me and I remember. Involve me and I learn. – Benjamin…
Turning Complainers into Contributors
Complaining not only ruins everybody else’s day, it ruins the complainer’s day, too. The more we complain,…
What March Madness Teaches Us About Leadership
Talent wins games, but teamwork and intelligence wins championships. – Michael Jordan March Madness is upon us.…
Five Ways to Protect Office Morale
Never hold discussions with the monkey when the organ grinder is in the room – Winston Churchill…
Three Boundary-Busters Every Leader Must Face
You’re the same today as you will be in five years except for two things: the people…
Four Ways Following a Leader Can Be Difficult
A leader is one who knows the way, goes the way, and shows the way. – John…
Three Ways to Map Your Future
Each man should frame life so that at some future hour fact and his dreaming meet. –…
Four Traits of Courageous Leaders
Courage is what it takes to stand up and speak; courage is also what it takes to…
Five Ways Leaders Lose Their Focus
The key to success is to focus our conscious mind on things we desire not things we…
Five Priorities Every Leader Must Keep
When your values are clear to you, making decisions becomes easier. – Roy E. Disney A group…
Is Your Organization Engaged in Self-Sabotage?
Productivity is becoming more important every day. Fundamentally, it means doing much more with much less. And…