Richard Florida is a provocative thinker around social and economic issues. He first became noticed from his book, The Rise of the Creative Class. In his latest book, The Great Reset, he shares data that the future growth of jobs will be in two areas: (1) knowledge, professional and creative jobs and (2) lower paying,…
DetailsBoost your “connect-ability” with others by being synchronized, or “in sync.” This is the ability to tune in to others, to create a rhythm of similar movements and behavioral cues that orchestrate a wonderful harmony. Being in sync means having rapport; it means playing up your similarities to establish a stronger connection, to create that…
DetailsIn my workshops and coaching focusing on improving customer and workplace relationships I find that one of the major issues of concern in companies and organizations is workplace bullying. To build a more positive, productive and profitable organization this issue must not be overlooked. Companies and organizations that dismiss or avoid confronting workplace bullying usually…
DetailsIn my workshops and coaching on presentation skills, one of the key areas we focus on is how to deliver a presentation to persuade, influence and motivate others. Based on my book, “Present with Power, Punch and Pizzazz” and over 20 years of working with companies on presentation skills and personal presence, I have put…
DetailsIn the fast paced environment in which we live, we find that many of the relationships we have tend to suffer due to the way we deal with various situations. How you handle each interaction determines whether you create bigger problems or reduce or even eliminate them entirely.
DetailsTo build rapport, relationships and to connect with customers, co-workers family and friends it’s important to watch what you say and how you say it. Poor conversation skills can derail teams, cause leaders to lose respect, destroy customer relationships, lose sales, and demolish friendships. Here are 12 things to avoid in your conversations. Gossiping –…
DetailsThere are a number of concerns and challenges presenters face when organizing and delivering presentations. Here are 12 of the most common problems we have seen over the decades in our presentation skills training programs and coaching. Based on the book, Present with Power, Punch and Pizzazz by Arnold Sanow and Henry J. Lescault. Lack…
Details90% of the success of any presentation can be attributed to planning. As Mark Twain said, “It even takes three weeks to prepare a good ad lib speech.” The problem with most presenters is they don’t spend enough time researching, getting to know the audience and going over and over the presentation until it becomes…
DetailsIn my teambuilding workshops, one of the exercises I often do is to ask the participants the following questions, “What does good teamwork look like?” and “What do I need from my co-workers?; What do I need in terms of personal satisfaction?; and What do I need in reference to worthy work in order to…
DetailsPeople are not necessarily difficult but different. In other words if someone sees things different than us we might think they are “difficult.” To deal with these “difficult” people follow these rules: Realize that people who are angry feel justified in their anger -Whether it’s a perception or reality there is “real” reason for their…
DetailsThis tool defines the 20 qualities of leadership that researchers have identified as common to virtually all organizations. It may be used to determine the leadership qualities people revere most within the organization. It can also be used to aid an individual leader gauge his or her own leadership skills.
Dale Carnegie who wrote the book, “How to win friends and influence people” shared how he won a major sale by making himself memorable in a positive way. While sitting at dinner he started talking with a gentleman at his table. The man at his table spoke for four hours while only allowing Dale Carnegie…
DetailsOne of the key ways to improve customer and workplace relationships, is by showing appreciation. Here is a list of 21 ways that have been used by attendees at my presentations and workshops on building a more positive, productive and profitable organization. Awesome Acts Appreciated Anywhere “Too often we underestimate the power of a touch,…
DetailsIn today’s fast-changing and competitive environment, excellent customer service is not only nice but essential for success. In fact, the only way to differentiate yourself and to become less of a commodity in the marketplace is through outstanding customer service. The strategies for keeping customers for life can be honed down to some basic steps…
DetailsI would like to be remembered as a player who was there for others –Mariano Rivera In announcing his forthcoming retirement from Major League Baseball at the conclusion of the 2013 season, Mariano Rivera will certainly be bound for Cooperstown and the Baseball Hall of Fame. By the numbers Rivera has no equal. His stats…
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