Blueprint-for-Building-an-Internal-Change-Management-Capability

Blueprint for Building an Internal Change Management Capability

The Business Imperative Everyone has heard the statistic. Two-thirds of all change initiatives fail to achieve their expected business benefits – a statistic that has stayed constant from the 1970s to the present. This failure rate represents billions of dollars in lost productivity, wasted resources, opportunity costs and rework—not to mention the negative impact on…

Matrix-Organization_At-Best_a-One-Off

Matrix Organization: At Best, a One-Off

Whenever volatility occurs in the market, companies start thinking about how to reorganize themselves so that they can cope with those changes effectively. But since they’re trapped by traditional thinking, they tend to recycle old models rather than to create new ones. One such model is matrix; and like so many that have gone before…

Four Ways to Lead Through Conflict

Difficulties are meant to rouse, not discourage. The human spirit is to grow strong by conflict. – William E. Channing   French novelist and playwright Alexandre Dumas once had a heated quarrel with a rising young politician. The argument became so intense that a duel was inevitable. Since both men were superb shots they decided…

Does Change Have to be Painful?

A corporate leader’s job is hardly easy.  He or she must efficiently manage employees, account for outside competition, note any changes in the industry landscape and if necessary, profoundly modify the operational model a business should employ.   Ironically, most leaders shrug in defiance at such duties due to their seemingly complex nature.  However, there are…

Change Management Insights from a Fortune 500 Apparel Company’s Restructuring

Recently, consulting firm Emergent partnered with a Fortune 500 apparel company to undertake the biggest business transformation in the company’s history. Below is a mini case study that provides insights from that project. Building upon its solid performance in 2012, the company chose to implement a new global structure designed to fuel its long-term, international growth. The project…

Roadmap for Designing High-Performing Organizations

Companies are frequently facing the need to restructure their organizations.  Changes in leadership, a shift in strategy, or changing factors within an organization often create the need for reorganizing. Organization design is one of the most powerful tools available to senior managers for shaping the direction of their organizations. “Organization design” is often used incorrectly…

Use a Threat-Opportunity Analysis to Develop Your Case for Change

In this article we will share with you the Threat-Opportunity Analysis, which is a change management tool that helps a project team develop their case for change. We had written previously about how to develop a powerful case for change and why it’s important to have one for your business transformation initiative (e.g., enterprise system deployment, organizational restructuring, downsizing,…

Transform Your Culture Using Customer Experience Change Agents

Previously, we had explained the value of incorporating a change agents network as part of your overall change management program. So you can imagine how thrilled I was when Paul Hagen from Forrester contacted me to request an interview for his recent research report titled “How Customer Experience Change Agents Transform Culture.”  I provided Paul with firsthand insights from two customer…

Engaging Employees to Drive Strategic Business Initiatives (White Paper)

Many excellent change initiatives never get off the ground, stagnating just when they should be flowering. Why, after an enthusiastic start, do so many major change efforts—a new product rollout, international expansion, a new IT system—founder and organizations return to the pre-change state? It’s because companies focus disproportionately on the structure and technical aspects of…

Use Storytelling Technique to Communicate Your Vision

Equally important to creating a powerful future vision is how that vision gets communicated to your people. This is where the art and skill of storytelling becomes very important. Done well, storytelling can be a powerful catalyst for driving transformational change. Effective leaders tell stories that position them and their organizations as change agents instead of defenders of the…

The Senior Leader's Role in Driving Transformation

The latest issue of McKinsey Quarterly contains a case study titled Developing Better Change Leaders. Using the backdrop of a multi-national operations improvement initiative, it addresses leadership development and organizational change and highlights the factors that make it possible to drive and sustain profound transformation. The case study underscores a number of important change leadership practices. Below, we touch on…