Previously, we had explained the value of incorporating a change agents network as part of your overall change management program. So you can imagine how thrilled I was when Paul Hagen from Forrester contacted me to request an interview for his recent research report titled “How Customer Experience Change Agents Transform Culture.” I provided Paul with firsthand insights from two customer…
DetailsWhere are Your Manners!!? “The way you see people is the way you treat them and the way you treat them is what they become” Goethe Research from a number of sources has revealed that manners are increasingly missing in action, with uncivil behavior on the rise. This is leaving people feeling angry, irritated, and…
DetailsThere is a debate raging as to whether all this talk about the different generations is evidence-based or mostly media-driven simplistic categorizing. A recent article in People & Strategy Journal reports on a thorough study done of the peer-reviewed literature on generational differences in two areas: Career Management and Organizational Loyalty Work-related Values and Attitudes
DetailsA recent survey of over 2000 U.S. employers done for CareerBuilder found that 27 % of bosses had an employee they would like to see leave the organization. This is not surprising but what struck me was the proportion of managers who could see themselves adopting a strategy that avoids the problem entirely or borders…
DetailsOur career track can take interesting twists and turns. We walk the tight rope between challenging ourselves and balancing work with life. It certainly isn’t as easy as it used to be. Certain companies reward hard work with opportunity. With each step up the ladder, you gain more responsibility and advanced leadership potential. Things started…
DetailsThe Premier of Manitoba, Greg Selinger, makes the decision to break the dike near Portage la Prairie and deliberately flood 85 square miles and inundate 150 homes…to prevent an uncontrolled break in the dike that would flood 850 properties occupying 190 square miles along the Assiniboine River. He says it is one of the most…
Details“To be the best, you’ve got to beat the best. That’s all there is to it.” – Adam Vinatieri As a writer I expound on certain events to bring metaphorical significance to different walks of life. Such is the extended purpose of the media. Unfortunately, there are a lot of people with a lot of…
DetailsLet’s be honest…this time of the year can be very stressful. Shopping, decorating, addressing greeting cards, hosting and attending parties, mailing gifts, studying for school finals, housing out of town family members and winding down your business for 2006 are all stressful activities. The fact that we’re expected to do them all simultaneously puts me…
DetailsLet’s be honest…this time of the year can be very stressful. Shopping, decorating, addressing greeting cards, hosting and attending parties, mailing gifts, studying for school finals, housing out of town family members and winding down your business for 2009 are all stressful activities. The fact that we’re expected to do them all simultaneously forces me…
DetailsI don’t care what they’re going to say. Let the storm rage on, the cold never bothered me anyway. – Lyrics from Disney’s’ movie, Frozen. Call me slow, but 229 million people beat me to the YouTube viewing of Let it Go, the enormously popular song from the Disney movie, Frozen. For the record, I…
DetailsI recently read an article by Ezra Klein that made a strong case for not raising the age of eligibility for social security. In the U.S. it is going from 65 to 67. I have always assumed–without a lot of thought, I might add–that raising the retirement age was a no brainer way to reduce…
DetailsThe greatest day in your life and mine is when we take total responsibility for our attitudes. That’s the day we truly grow up. – John C. Maxwell The noted English architect Sir Christopher Wren was supervising the construction of a magnificent cathedral in London. A journalist thought it would be interesting to interview some…
DetailsEach man should frame life so that at some future hour fact and his dreaming meet. – Victor Hugo A story is told of an old map on display in the British Museum in London. It’s an old mariner’s chart, drawn in 1525, outlining the North American coastline and adjacent waters. The cartographer made some…
DetailsPeople always move toward someone who increases them and away from anyone who decreases them – John Maxwell I came across a story about renowned photographer Edward Steichen that has significant leadership application. His fame as a photographer was almost never realized as he nearly gave up on the day he shot his first pictures.…
DetailsDrag your thoughts away from your troubles…by the ears, by the heels, or any other way you can manage it. – Mark Twain A story is told of Somerset Maugham, the English writer, once wrote a story about a janitor in St. Peter’s Church in London. One day a young vicar discovered that the janitor…
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