In a recent survey titled, why do people give up on your company? it was noted that 68% quit because of an attitude of indifference toward the client by the owner, manager or employee.
This indifference comes about because we tend to forget that to stay employed and succeed in our business or organization we need to be totally customer oriented. To keep us customer focused here is a reminder by the author “anonymous” about the importance of the customer.
A customer is the most important person in a business, in this office … in person, by phone, e-mail or mail
A customer is not dependent on us. We are dependent on him/her.
A customer is not an interruption of our work. He or she is the purpose of it.
A customer does us a favor when he or she comes in. We aren’t doing him/her a favor by waiting on him/her
A customer is part of our business – not an outsider. A customer is not just money in the cash register. He/she is a human being with feelings and deserves to be treated with respect.
A customer is not someone to argue or match wits with. Nobody ever won an argument with a customer.
A customer is a person who comes to us with his/her needs and wants. It is our job to fill them.
A customer deserves the most courteous attention we can give him/her. He/she is the lifeblood of this and every business. He or she pays your salary. Without him/her we would have to close our doors. Don’t ever forget it.