Give whatever you are doing and whoever you are with the gift of your attention. – Jim Rohn Dale Carnegie Training recently released new findings on employee engagement (http://bit.ly/12GBqXI) and the results proved to be quite intriguing. The first and most dramatic finding shows that if an employee is dissatisfied with their immediate supervisor, there…
DetailsAdopting the right attitude can convert a negative stress into a positive one. – Hans Selye Are you stressed at work? If you answered in the affirmative then according to a recent Gallup poll (http://bit.ly/Z1RqTr) you are among 33% of workers who said they were totally dissatisfied with the amount of stress they experienced at…
DetailsLife presents us with an ongoing series of situations that can strain our relationships and tug and pull apart our connections. Getting along with people is a life-long endeavor. But conflict is a natural part of life, with the potential to arise when we face resistance, pressure, change, or interaction. It brings up uncomfortable feelings…
DetailsLeaders are celebrated, while managers are often criticized, but a combination of the two could be just what the economy needs. There’s been an ongoing debate for the past five decades and I’m not talking about Medicare or why the Chicago Cubs haven’t won a title since 1908. This debate has to do with leaders…
DetailsThe endless assortment of messages, feelings and attitudes we bring from our past into our present influences how we see ourselves. It also directly impacts our ability to relate to others. Your self image serves as a sieve, filtering every experience and interaction and creates a running inner dialogue. You talk to yourself constantly about…
DetailsLife is 10% what happens to you and 90% how you react to it – Charles R. Swindoll A story is told of two men who lived in a small village who got into a terrible dispute that they could not resolve. So they went to the town sage. The first man went to the…
DetailsAccording to a recent study, the average attention span of an adult is 8 seconds. People will listen to you longer, however to get their attention you need to have passion, energy, excitment and be interesting. In my presentation skills training sessions and coaching we go over a number of ways to keep your audience…
DetailsRecently, consulting firm Emergent partnered with a Fortune 500 apparel company to undertake the biggest business transformation in the company’s history. Below is a mini case study that provides insights from that project. Building upon its solid performance in 2012, the company chose to implement a new global structure designed to fuel its long-term, international growth. The project…
DetailsConsider the following two versions of feedback given by a boss, in response to an employee leaving errors in an important report for the Board: “I’ve gone over your report and found you didn’t include the sidebar paragraph that explains Figure 6 on page 18. Please add it in right away and get the revised…
DetailsIt seems to be a “no brainer” that better mid level managers and supervisors will, by the way they lead their people, yield better results. Yet this relationship has been very little researched, formally and academically. A study published in August, however, does shed some light on this. It is available through the (U.S.) National…
DetailsRecently I spent two days teaching front-line managers in an installation service company how to have effective conversations around job performance. The training included an approach that was new to the managers and thus involved for them a new way of thinking. Instead of telling, they were to do a lot more asking of questions…
DetailsSo let’s say there is a skills gap in your company. If budgets allow, your first inclination might be to hire someone from outside the company to close that gap. After all, there are some people who know how to look great on “paper”, and a stunning resume can make any company leader salivate over…
DetailsA Vice President I worked for years ago, reflecting on her rise to the C Suite, stated that she thought it was more stressful to be a middle manager than an executive. The difference, she said, is the senior leader has more autonomy over things than do managers further down in the hierarchy. We know…
DetailsThe October 2012 issue of Harvard Business Review features “Big Data” as the theme. There are a number of articles of import for those leaders whose enterprise has access to large amounts of data–operational, market, what have you. They look at where the data is coming from, the increasing role it is playing in business…
DetailsAs an entrepreneur, author and professional speaker, time mangement is my most important practice. I’ve spent a great deal of effort acquiring tools that make my work faster without sacraficing quality. From software to little life hacks, I’ve found ways to harness faster-better-cheaper in my worklife. At some point, though, the only way to become…
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