Have you ever heard the phrase, “horizontal turnover”? This is where the jerk stays and the team around him or her leaves. This happens more than you think, especially in a sales driven culture where top producers are god-like Rock Stars to management. How can it happen? Easy: They get hired, and once in, their…
DetailsRecently, I gave a talk on Relationship Power at a big conference that required quite a bit of research prior hand and nuance during delivery. I needed to create a one-of-a-kind talk to specifically help two groups come together, develop empathy for each other and collaborate. As an outsider, you can’t wing this, or you’ll…
DetailsThere are a couple of situations when it makes good sense to include an interview with a sales candidate’s spouse. The first situation is when you’re seriously considering hiring a salesperson from a competitor. The salesperson may be playing you off against his current employer for a raise. Asking to include the spouse in the…
Details“There are lots of times we have to pinch ourselves and ask, Is this really happening?” – Jeremy Lin The headline from Sports Illustrated writer Pablo S. Torre sums up one of the most remarkable sports storylines in recent memory, “’From Couch to Clutch’, After being cut twice, Jeremy Lin emerged from the end of…
DetailsThe purpose of culture (any culture) is to teach people how to “see” the world. More specifically, organizational culture is created, reinforced, promulgated, and maintained through the powerful See-Do-Get Process® where managers and staff members are “taught” how to see themselves, other people, and the world around them. For example, a customer (Curt) walks into…
DetailsWhen the eagles are silent, the parrots begin to jabber. – Winston Churchill A story is told about a man who went to the doctor to get the results of his test. The doctor sat him down and told him, “I have some very bad news for you. I’m afraid that you are afflicted with…
DetailsHigh achievers are prone to enter a time in their career where they plateau or stall. Perhaps promotions are not coming as fast and furious as they once did or in some cases, they have achieved every goal they have set and have run out of challenges. Achievers will ask themselves, “Is this all there…
DetailsDo you ask your employees as often as you tell them what to do and what you think? In my experience, most managers don’t, not even close. Elsewhere in my blog (Build Best Bosses) I have offered four reasons why this is so. But if you have no answer to the above question, I invite…
Details$948.00 was the annual dollar value of each person in your work email address book according to a recent IBM study published in the Winter Information Systems Conference in February 2009. In other words, this means that every contact in your database has the potential of making you at least $948.00!
When I hear somebody sigh that life is hard, I am always tempted to ask, compared to what? – Sydney Harris What are the top challenges you face as a leader in your business or organization? In a list generated by Sheryl Nance-Nash at dailyfinance.com she provides the Top 10 Challenges for CEO’s in 2011.…
DetailsAbout nine months ago, two synergistic things happened: I decided to get in shape and we got a new dog. And he’s a miniture poodle pup named Banksy that needs to be walked…a lot. So each day, I walk him up and down the Hollywood Hills. Some days, I’ve got a lot on my plate,…
DetailsThey had a momentary pause of puzzlement when I asked them. So, I put the question to my audience again, “What is your current edge for development?” “What do you mean?” they ask. “I mean,” I say, “if you could snap your fingers and instantly improve significantly in one aspect of your work that would…
DetailsAt one time, Achilles was considered the strongest of all Greek warriors, except for his pesky heel problem. To give you a Greek mythology refresher, Achilles was the hero of various battles during the Trojan War. He was invulnerable, except for one spot untouched on his heel. And in true mythology misfortune, Achilles met his…
DetailsBased on the book, “Get Along with Anyone, Anytime, Anywhere” by Arnold Sanow and Sandra Strauss, standing firm on the hallowed grounds of “rightness” is a dead-wrong approach for connecting with others. It smacks of arrogance and alienates.
Ever notice? When you ask someone how they’re doing, they rarely say “fine.” No, just about everybody says “busy.” Yeah, we’re so busy that we have to work all those extra hours–come in early, or work through lunch, or stay late, or pull a Saturday and/or a Sunday…or all of the above. Now, I’m not…
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