Richard Florida is a provocative thinker around social and economic issues. He first became noticed from his book, The Rise of the Creative Class. In his latest book, The Great Reset, he shares data that the future growth of jobs will be in two areas: (1) knowledge, professional and creative jobs and (2) lower paying,…
DetailsIn my workshops and coaching focusing on improving customer and workplace relationships I find that one of the major issues of concern in companies and organizations is workplace bullying. To build a more positive, productive and profitable organization this issue must not be overlooked. Companies and organizations that dismiss or avoid confronting workplace bullying usually…
DetailsOne of the key ways to improve customer and workplace relationships, is by showing appreciation. Here is a list of 21 ways that have been used by attendees at my presentations and workshops on building a more positive, productive and profitable organization. Awesome Acts Appreciated Anywhere “Too often we underestimate the power of a touch,…
DetailsI would like to be remembered as a player who was there for others –Mariano Rivera In announcing his forthcoming retirement from Major League Baseball at the conclusion of the 2013 season, Mariano Rivera will certainly be bound for Cooperstown and the Baseball Hall of Fame. By the numbers Rivera has no equal. His stats…
DetailsGive whatever you are doing and whoever you are with the gift of your attention. – Jim Rohn Dale Carnegie Training recently released new findings on employee engagement (http://bit.ly/12GBqXI) and the results proved to be quite intriguing. The first and most dramatic finding shows that if an employee is dissatisfied with their immediate supervisor, there…
DetailsThe only thing worse than being blind is having sight but no vision – Helen Keller Max Lucado shares a story about Bob Edens. For 51 years he was blind and could not see a thing. His world was a black hall of sounds and smells. He felt his way through five decades of darkness.…
DetailsRespect for ourselves guides our morals; respect for others guides our manners – Laurence Sterne In surveys conducted by Weber Shandwick (http://bit.ly/ieo5oz) in 2011 it revealed what many already know or experience – incivility in the workplace is on the rise and the many place the blame at the feet of workplace leadership. The online…
DetailsHow leaders can impact employee’s motivation using the 4-Drive Theory The 4-Drive Theory of Employee Motivation states that there are four main drives that motivate employees, these are the drives to: Acquire & Achieve, to Bond & Belong, to be Challenged & Comprehend, and to Define & Defend.
DetailsMaturity is the ability to reap without apology and not complain when things don’t go well. – Jim Rohn A story is told of a guide at Blarney Castle in Ireland who was explaining to some visitors that his job was not always as pleasant as it seemed. He told them about a group of…
DetailsBaseball, it is said, is only a game. True. And the Grand Canyon is only a hole in Arizona. – George F. Will The Boston Red Sox are the 2013 World Series Champions. They won the series at Fenway Park in dramatic style in Game 6 of series against the St. Louis Cardinals. The championship…
DetailsA good leader takes a little more than his share of the blame, a little less than his share of the credit. – Arnold H. Glasow John Killinger tells a story about the manager of a minor leader baseball team who was so disgusted with his center fielder’s performance that he ordered him to the…
DetailsJust cause you got the monkey off your back doesn’t mean the circus has left town. – George Carlin In a Peanuts cartoon Lucy demanded that Linus change TV channels, threatening him with her fist if he didn’t. “What makes you think you can walk right in here and take over?” asks Linus. “These five…
DetailsWe keep moving forward, opening new doors, and doing new things, because we’re curious and curiosity keeps leading us down new paths – Walt Disney In Bits & Pieces there was a story told of a sign in the window of an English company that read: We have been established for over one hundred years…
DetailsEverything rises and falls on leadership. – John Maxwell Addressing the topic of work many years ago, Indira Gandhi said, “My grandfather once told me that there are two kinds of people: those who do the work and those who take the credit. He told me to try to be in the first group; there…
DetailsAccording to a recent study, the average attention span of an adult is 8 seconds. People will listen to you longer, however to get their attention you need to have passion, energy, excitment and be interesting. In my presentation skills training sessions and coaching we go over a number of ways to keep your audience…
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