It isn’t unusual that by the time salespeople get as far along in the sales process to learn how decisions are made, who are the players who make those decision and what is the timing of the decision, that they are so excited to have made it this far that they quickly skim over it…
DetailsA recent study reinforces the value of coaching by managers throughout the organization. Here are a few key points it makes: Business results were 21% higher in enterprises where senior leaders very frequently make an effort to coach others. This increased when organizations had a culture that supports coaching and makes managers accountable for engaging…
DetailsRecently I heard a presentation by Jim Gibbons, President & CEO of Goodwill Industries. In it he said that “every job matters.” Every job has someone relying on the incumbent of the position to do their job well so that the other person can either: benefit or do their own job well. Your client/customer is…
DetailsThe 2008 economic crisis was terrifying times, to say the least. Millions of jobs were lost and many people faced difficulty trying to obtain a new line of work. As a result, many struck out on their own, not by first choice, but really out of necessity. I applaud those individuals who took that route.…
DetailsMany excellent change initiatives never get off the ground, stagnating just when they should be flowering. Why, after an enthusiastic start, do so many major change efforts—a new product rollout, international expansion, a new IT system—founder and organizations return to the pre-change state? It’s because companies focus disproportionately on the structure and technical aspects of…
DetailsThe best morale exists when you never hear the word mentioned. When you hear a lot of talk about it, it’s usually lousy. – Dwight D. Eisenhower Two recent studies have put the spotlight back on employee-employer relations and more specifically the issue of performance and morale. The two separate reports combine to give us…
DetailsWhat do you do with an employee who thinks she deserves a raise or a promotion but there is one thing holding her back – her attitude? Frequently the entitled employee is in a state of denial. Any attempt to confront and correct the attitude is met with contempt. In her own mind, she thinks…
DetailsWhenever a leader is within the sightline of his or her employees, communication is occuring. What message is your face and body language communicating without you even having to open your mouth? Communication continues to be a problem for virtually every organization. You would think that after recognizing the problem for this long we would…
DetailsSome of the organizations I work with are facing an interesting paradox: On the one hand the culture/satisfaction survey results aren’t where management would like to see them. On the other hand, the feedback I’m receiving says that employees care deeply about the organization and its success. How can these two seemingly opposite data points…
DetailsCompanies are turning to employee recognition as an internal strategy to boost employee engagement and positively impact such metrics as productivity, ROA, ROE, and retention of both employees and customers. For example, companies that have a formal strategic recognition program in place had a voluntary turnover rate (i.e. people choosing to leave) of 14%, vs.…
DetailsToday we look at the one or two bottom performing employees you might have on your team or in your company. It could be job performance related or it could be negativity or behavior problems. Can they be ‘fixed’ or should you let them go and move forward with hiring a replacement? An HR Manager…
DetailsEmployee motivation, in my view, is key to creating long term successful companies. While there are no magic bullets out there, here are 9 tips that we’ve gathered over the years that can help any manager improve the motivation of the people working for him or her.
I recently attended a “Leadership Briefing” presentation, organized by Leadership Fairfax, which featured two stimulating Towers Watson consultants, Max Caldwell and Jennifer Meder. The latest TW research is revealing that to generate a climate where your employees contribute at a consistently a high level of their capacity, you need more that just “engagement.” You must…
DetailsI actually came across this article from Forbes.com in 2009 but never got around to sharing it. The piece tells about Douglas Conant, the new CEO of Campbell Soup Company, who came on board in 2001 and over the next eight years grew EPS by 5-10% every year.
DetailsFirst there was Maslow who created an avenue to employee benefits, then Employee Rewards, and more recently Employee Engagement. Today, Culture seems to be the buzz word. We are consistently evolving employee rights into human improvement strategy. The fluff is gone and even kindness has an ROI metric: ~ Does a rewards strategy cheapen the…
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