15 May 2012
Equally important to creating a powerful future vision is how that vision gets communicated to your people. This is where the art and skill of storytelling becomes very important. Done well, storytelling can be a powerful catalyst for driving transformational change. Effective leaders tell stories that position them and their organizations as change agents instead of defenders of the [...]
Posted in Change Management, Change Management, Communication, Employee Engagement, Employee Motivation, Leadership Styles, Presentation Skills4 Comments
15 May 2012
“To be the best, you’ve got to beat the best. That’s all there is to it.” - Adam Vinatieri As a writer I expound on certain events to bring metaphorical significance to different walks of life. Such is the extended purpose of the media. Unfortunately, there are a lot of people with a lot of [...]
Posted in Leadership Issues0 Comments
12 May 2012
Anyone who stops learning is old, whether at twenty or eighty. Anyone who keeps learning stays young – Henry Ford In a recent Sports Illustrated article, Lars Anderson writes of the learning curve and challenges of rookie NASCAR driver Danica Patrick. A former IndyCar driver, Patrick is not new to racing but is new to [...]
Posted in Leadership Issues0 Comments
10 May 2012
One of worst techniques you’ll pick up in business is “let’s do lunch.” It sounds like a great device for conducting business, be it a pitch or project work. Often, your offer is accepted, after all, we have to eat! It sounds less ominous than, “I’d like to setup a meeting to come talk to [...]
Posted in Communication, Sales Issues0 Comments
09 May 2012
In my workshops and training sessions over the last 20+ years on improving customer and workplace relationships I have found that there are 50 key ingredients that play a major factor in everything from employee engagement, leadership and team building to customer satisfaction, customer loyalty and sales. To establish excellent customer and workplace relationships and [...]
Posted in Communication, Networking0 Comments
07 May 2012
Recently I heard a presentation by Jim Gibbons, President & CEO of Goodwill Industries. In it he said that “every job matters.” Every job has someone relying on the incumbent of the position to do their job well so that the other person can either: benefit or do their own job well. Your client/customer is [...]
Posted in Employee Engagement0 Comments
05 May 2012
A good objective of leadership is to help those who are doing poorly to do well and to help those who are doing well to do even better. – Jim Rohn Last week, for the seventh year, the Hay Group released their findings that identify which organizations have the best leadership practices and what we [...]
Posted in Culture, Employee Engagement, Leadership Issues, Management Issues, Talent Development2 Comments
04 May 2012
You’ve likely heard the expression, “What gets measured, gets managed.” And companies have improved their capability to measure dozens, or sometimes hundreds of data points that reflect how the business is performing. Unfortunately, managers are falling into the trap of “teaching to the test” which means that they harp on the metrics without coaching the [...]
Posted in Management Issues1 Comment
02 May 2012
If you are getting too many emails, it’s likely you are a manager. Depending on your corporate or company culture, it’s easy to get 100 or 200 emails a day – all expecting your precious attention. There are less leaders than two years ago, so more people report to you or feel the need to [...]
Posted in Communication0 Comments
29 April 2012
The latest issue of McKinsey Quarterly contains a case study titled Developing Better Change Leaders. Using the backdrop of a multi-national operations improvement initiative, it addresses leadership development and organizational change and highlights the factors that make it possible to drive and sustain profound transformation. The case study underscores a number of important change leadership practices. Below, we touch on [...]
Posted in Change Management, Change Management1 Comment
28 April 2012
Influence – “the action or process of producing effects on the actions, behavior, opinions, etc., of another or others.” – Random House Dictionary Jeremy Lin, Hillary Clinton, Warren Buffet, Adele, Justice Anthony Kennedy, Tim Tebow, Cardinal Timothy Dolan, and Stephen Colbert; what do these people share in common? These individuals are on the Time magazine [...]
Posted in Leadership Issues1 Comment
24 April 2012
By Derek Murphy Facebook made headlines once again, and it was not due to another layout change. Apparently, the company’s second-in-command, COO Sheryl Sandberg leaves work every day at 5:30 p.m. so she’s home for dinner with her kids. If you’re wondering why this has any sort of significance, think about all the advancements in [...]
Posted in Leadership Issues, Leadership Styles0 Comments
24 April 2012
The Great Jim Collins is at it again. The author of “Good to Great” and “Built to Last” has brought us another installment in his collection of business and leadership development owner’s manuals. In “Great by Choice”, Collins takes us through the development of ambition and its equated value to 10x Leadership. With the support [...]
Posted in Leadership Issues0 Comments
24 April 2012
That which is compensated, is motivated. Nothing more, nothing less. Between my speaking and consulting, I have many opportunities to compare comp plans and the resulting corporate cultures they create. If you want to have a strong customer service culture, for example, you’ll need to aim all compensation plans at achieving it. If you want [...]
22 April 2012
Blind Spots. In cars, we have blind spots where we can’t see what is going on right around us. The larger those blind spots are, the more dangerous we are. We can have blind spots in our life as well – things and behaviors that we do that we don’t understand or appreciate the impact [...]
Posted in Building Accountabiliy, Culture, Leadership Issues4 Comments
21 April 2012
You can start right where you stand and apply the habit of going the extra mile by rendering more service and better service that you are now being paid for. – Napoleon Hill In his book, Waking the American Dream, Don McCullough relates a story about Winston Churchill during World War II. England decided to [...]
Posted in Leadership Issues0 Comments
Added on 10 July 2011
hr solutions: I found your post useful and informative.. A very ...
hr service: Thanks for sharing useful post with us...Employee ...
Michael Warden: Couldn't agree more, Steve. In my coaching work...
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