A few months ago, we had the wonderful pleasure of spending a day interviewing 11 people at Oak Ridge Hotel & Conference Center to try to uncover their secret – because they have gotten the formula right on employee motivation. Anyone who has ever stepped into their facility outside of Minneapolis can attest to the customer service mentality that every employee exhibits – from the front desk, to housekeeping, to the chefs, groundskeepers, and even in accounting.
There is a definite difference in how the majority of these employees “show up” at their job everyday and how they view and take care of their “guests”. They are truly a company that is doing something right. Here is a quick overview of some of the findings we found:
You see, telling a story about incentive compensation and creating captivating visuals to convey that information isn’t easy. It requires that we make choices about what information we share. It means that we may have to simplify the message. It may mean changing how we present and what types of communication that we use.
More than 40 percent of the leaders in our surveys say they spend too little time working with individuals to help them unlock their creative energies. Asking yourself, “Have I found my own creative flow? Am I helping other people find their creative flow?”
Take this free work survey to assess your [...]
Leading at Light Speed is a powerful leadership book by Eric Douglas for businesses, public agencies, and nonprofits revealing the 10 Quantum Leaps to build trust, spark innovation, and create a high-performing organization.
Quantum Leap #6 is all about how to Stimulate the Creative Flow.
With rare exception, teams and work groups should [...]
In my new book Leading at Light Speed I talk about the concept of leading through others to relieve pressure in the workplace. What do I mean?
Think of flying on an airplane with an open seating plan such as Southwest. You’ve come across an aisle seat. The middle and window seats are [...]
For those who haven’t been keeping up on recent business and management books, Daniel Pink came out with an absolutely great book, Drive: The Surprising Truth About What Motivates Us. I mentioned it briefly in a blog post last Fall before it came out. Then, in February, I wrote a book [...]
I was struck by a local news item in The Washington Post on Brian Betts, a model middle school principal, who was found gunned down in his home. While the story obviously includes the murder aspect, I was touched by the leadership angle.
Rising to a challenge: Here was a white man [...]
You can use the following anonymous survey to assess team communication.
Use the following scale to answer each question: A score of 1 means you do not agree with the statement; 4 means you agree with it; a 2 or 3 means your opinion falls somewhere in the middle.
Your survey results are confidential. Keep the [...]
Think back to a time, and it may even be right now, that you were in a slump, no desire to do a whole lot and not quite sure what will get you going again. It is times like these where looking at the situation from a different perspective can help you get unstuck and [...]
There is no question about it. A team can be a powerful vehicle for accomplishing a major project, guiding a unit to superior performance, or bringing together diverse perspectives to solve a pressing problem.
Have you ever been a member of a smooth functioning, high performing team? Those of you who have, no doubt, harbor fond [...]
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