Blueprint for Building an Internal Change Management Capability

The Business Imperative

Everyone has heard the statistic. Two-thirds of all change initiatives fail to achieve their expected business benefits – a statistic that has stayed constant from the 1970s to the present. This failure rate represents billions of dollars in lost productivity, wasted resources, opportunity costs and rework—not to mention the negative impact on organizational morale and workforce engagement.

One might conclude that everything we know about change management is wrong and that we need to go back to the drawing board. Instead, we believe that the discipline of change management is reasonably correct, but the capacity to implement change effectively has not been fully […]

5 Ways You May Be Killing Employee Morale

Everything rises and falls on leadership. – John Maxwell
Addressing the topic of work many years ago, Indira Gandhi said, “My grandfather once told me that there are two kinds of people: those who do the work and those who take the credit. He told me to try to be in the first group; there was less competition there.” While there may not be a shortage of people trying to take the credit for work, many a leader faces the challenge of a strong workplace culture and its accompanying morale.
In my research on the topic of employee morale much of the focus I’ve seen is employee […]

Six Ways To Enhance Organizational Structure

The productivity of a work group seems to depend on how the group members see their own goals in relation to the goals of the organization. – Ken Blanchard
When was the last time you took a hard look at the effectiveness of your organizational structure? While most organizations have one, do the people in your organization know it or understand it? The time may be ripe for you to take a fresh look at yours and consider these six ways to enhance it.
Empower your leaders
Regardless of what your present organizational structure looks like its functionality should empower its leaders. Successful leaders thrive in an organizational […]

The Power of Presence

Deadlines, conference calls, last minute items that pop up, personal commitments—there is a multitude of things that we have to accomplish each day.  It is easy to fall into the habit of just crossing things off of our to do list, without being fully present as we get them done.

Of course we are physically present, but being mentally present is something different.  People can tell when you are distracted and not fully available during your interactions with them.

If you are checking email on your smart phone while you are being briefed on the progress of your priority project, your staff will feel as if your […]

Time To Let It Go

I don’t care what they’re going to say. Let the storm rage on, the cold never bothered me anyway. – Lyrics from Disney’s’ movie, Frozen.

Call me slow, but 229 million people beat me to the YouTube viewing of Let it Go, the enormously popular song from the Disney movie, Frozen. For the record, I haven’t seen the movie, but I have paid attention to the media buzz that the song has generated. It’s huge.
While people from many sectors have embraced the song for a wide range of reasons, the underlying tone resonates. There comes a time when you just to have to do what the […]

Six Ways to Rise Above Your Critics

To escape criticism- do nothing, say nothing, be nothing. – Elbert Hubbard
A story is told of Winston Churchill and his extraordinary integrity in the face of opposition. During his last year in office, he attended an official ceremony. Several rows behind him two gentlemen began whispering. “That’s Winston Churchill. They say he is getting senile. They say he should step aside and leave the running of the nation to more dynamic and capable men.” When the ceremony was over, Churchill turned to the men and said, “Gentlemen, they also say he is deaf.”
Critics. Every leader has them and every leader will. How you respond to […]

The Selfie Generation: A Call to the Renewal of Servant Leadership

A leader is best when people barely know he exists, when his work is done, his aim fulfilled, they will say: we did it ourselves. – Lao Tzu
In 0.2 seconds after typing the word “selfies” into the Google search engine more than 17 million results turned up. To say that we live in a narcissist generation is obviously an understatement.
For those of you who have been visiting another planet and are not up to speed on what a selfie is let me introduce you to the phenomenon. Selfies, as defined by the Urban Dictionary are, “pictures taken of oneself while holding the camera

at arm’s length.” […]

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Treating Employees Like Shareholders

Much is made of delivering value to shareholders. Ask any senior director, manager or member of the board what his or her goal is in the company, and that will be the most likely response. It’s predictable, and it’s a cop-out. More on that in a moment.

The term shareholder refers to those who have made an investment in the business – those who have a stake in it. Those who have put the most in, also have the most to lose. These people are known as key shareholders.

Key shareholders are those with the most invested in the business – those who bring the most to it; […]

Ten Things Every Leader Should Always Teach

Tell me and I forget. Teach me and I remember. Involve me and I learn. – Benjamin Franklin

At school one day a little boy was asked what he was thankful for. The boy replied, “My glasses.” “That’s good,” said the teacher, “they help you see better.”

“No,” responded the child, “I’m thankful for my glasses because they keep the other boys from hitting and fighting with me and the girls from kissing me.”

While perhaps not the reason the teacher had expected to hear, the little boy made his point. As leaders we’ve all benefited from good teachers that have shaped our lives. As a leader […]

Turning Complainers into Contributors

Complaining not only ruins everybody else’s day, it ruins the complainer’s day, too. The more we complain, the more unhappy we get. – Dennis Prager

The story is told of a cowboy out West driving down a dirt road, his dog riding in the back of the pickup truck, his faithful horse in the trailer behind. He failed to negotiate a curve and had a terrible accident.

Sometime later, a highway patrol officer came on the scene. An animal lover, he saw the horse first. Realizing the serious nature of its injuries, he drew his service revolver and put the animal out of its misery. He walked […]