The Business Imperative
Everyone has heard the statistic. Two-thirds of all change initiatives fail to achieve their expected business benefits – a statistic that has stayed constant from the 1970s to the present. This failure rate represents billions of dollars in lost productivity, wasted resources, opportunity costs and rework—not to mention the negative impact on organizational morale and workforce engagement.
One might conclude that everything we know about change management is wrong and that we need to go back to the drawing board. Instead, we believe that the discipline of change management is reasonably correct, but the capacity to implement change effectively has not been fully […]