In today’s fast-changing and competitive environment, excellent customer service is not only nice but essential for success. In fact, the only way to differentiate yourself and to become less of a commodity in the marketplace is through outstanding customer service. The strategies for keeping customers for life can be honed down to some basic steps…
It’s okay to let those you lead outshine you, for if they shine brightly enough, they reflect positively on you. – Billy Hornsby Last year MarketTools, Inc. conducted a survey on employee satisfaction. The results revealed that most employees may not feel appreciated. Nearly 50 percent of employees surveyed have considered leaving their jobs. And…
Piggy-backing on a blog post by Morag Barrett on the Colorado Women’s Chamber of Commerce site titled How to Avoid Mistakes New (and Experienced) Managers Make, we address the new manager’s role in supporting change within the organization. To clarify, by “new managers” we are referring to individual contributors who have recently been promoted into roles…
This question has been studied for decades and no direct relationship has been established. Despite what would seem to be a slam-dunk connection, happier workers don’t necessarily result in a bumped up bottom line. A recent study by researchers at Cornell, however, has mapped a path between the two. It is not a direct route.…
In his epochal book, Good to Great, author Jim Collins talked about “Level 5” leaders, the ones who generate the very best results, consistently, over time. Most interesting is that they embody seemingly opposite characteristics. On the one hand, they are modest, humble and self-effacing. Yet in the same person dwells a ferocious resolve to…
It isn’t unusual that by the time salespeople get as far along in the sales process to learn how decisions are made, who are the players who make those decision and what is the timing of the decision, that they are so excited to have made it this far that they quickly skim over it…