Criticism_Behind-Closed-Doors-or-in-Plain-Sight

Criticism: Behind Closed Doors or in Plain Sight?

Building Accountabiliy, Coaching, Communication, Dealing with Conflict, Employee Engagement, Employee Motivation, Executive Coaching, Leadership Styles, Performance Management, Teambuilding

Nearly every company revolves around the central idea of team performance.  The synergy created by having multiple personalities and motivations can help any project be completed with efficiency and with quality results.  Naturally, there are some times when things may not go as smoothly as planned.  Indeed, if every effort always resulted in superior results,…

Transform-Your-Culture-Using-Customer-Experience-Change-Agents

Transform Your Culture Using Customer Experience Change Agents

Change Management, Change Management, Customer Service, Sales Training

Previously, we had explained the value of incorporating a change agents network as part of your overall change management program. So you can imagine how thrilled I was when Paul Hagen from Forrester contacted me to request an interview for his recent research report titled “How Customer Experience Change Agents Transform Culture.”  I provided Paul with firsthand insights from two customer…