Conflict and Change Co-exist

When you hear the word conflict, it has negative associations with words like argument, war, battle, and disagreement. In reality, conflict should be embraced as being essential to a healthy organization. The majority of employees (and many supervisors and managers) avoid conflict because of the assumption that conflict is destructive. Conflict is expected and desired…

What Does Your Opportunity Look Like?

A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty. – Winston Churchill A story is told some years ago about a young energetic man who began work as a clerk in a hardware store. Like many old-time hardware stores, the inventory included thousands of dollars’ worth of items…