7-Ways-to-Handle-Difficult-Conversations

7 Ways to Handle Difficult Conversations

In my keynotes and workshops on “Getting Along with Anyone, Anytime, Anywhere”, one of the questions that ultimately comes up is, “how do I tell someone about a character or behavioral flaw in their personality?” If you work with customers or have co-workers, are a manager, coach, or care about your friends, there will come…

The-Leader-as-Authentic-Actor

The Leader as Authentic Actor

Actors on stage and screen are not genuine. They are fakes. They are playing a part, not themselves. Of course, we expect them to do this and, furthermore, we expect them to do it really well, to convince us that they are the character they are playing. But what about a managers who has to…

Stop-Watering-Dead-Plants

Stop Watering Dead Plants

There is absolutely no doubt that persistence is a key element for sales success. But where does persistence stop and being a pest begin, and when is being persistent just plain dumb? This is not a problem for most salespeople because, as a general rule, they give up far too soon in the selling process.…