To build rapport, relationships and to connect with customers, co-workers family and friends it’s important to watch what you say and how you say it. Poor conversation skills can derail teams, cause leaders to lose respect, destroy customer relationships, lose sales, and demolish friendships. Here are 12 things to avoid in your conversations. Gossiping –…
A recent study reinforces the value of coaching by managers throughout the organization. Here are a few key points it makes: Business results were 21% higher in enterprises where senior leaders very frequently make an effort to coach others. This increased when organizations had a culture that supports coaching and makes managers accountable for engaging…
Since my introduction to type as a professional in 1992, knowledge about type has proven incredibly valuable in my home and work life. Using the multiple lenses of type (see Figure 1) my personality type code ENFJ, provides shorthand for capturing the following rich information.