7-Ways-to-Handle-Difficult-Conversations

7 Ways to Handle Difficult Conversations

In my keynotes and workshops on “Getting Along with Anyone, Anytime, Anywhere”, one of the questions that ultimately comes up is, “how do I tell someone about a character or behavioral flaw in their personality?” If you work with customers or have co-workers, are a manager, coach, or care about your friends, there will come…

Lead-By-Example

Lead By Example

When I was a child, I was often awakened by rumblings in the back of the house while the sun was still down. Occasionally, I would brave the cold air in my Incredible Hulk underwear to see my father suiting up for work. He was up early, home late and always in a suit. I…