To build rapport, relationships and to connect with customers, co-workers family and friends it’s important to watch what you say and how you say it. Poor conversation skills can derail teams, cause leaders to lose respect, destroy customer relationships, lose sales, and demolish friendships. Here are 12 things to avoid in your conversations. Gossiping –…
Ah, Mark Zuckerberg. The brainchild behind the product that everyone wishes they created. Okay, when you think of a leader, Mark Zuckerberg is probably not the first person you would automatically draw inspiration from. He’s not the best speaker, wears t-shirts no matter the occasion, and gives mediocre interviews. And as a result there are…
Certain words and phrases block connections cold and at the same time can make people steaming mad Here are some tips on language, words and phrases to avoid: