50-Key-Ingredients-to-Enduring-Connections

50 Key Ingredients to Enduring Connections

In my workshops and training sessions over the last 20+ years on improving customer and workplace relationships  I have found that there are 50 key ingredients that play a major factor in everything from employee engagement, leadership and  team building to customer satisfaction, customer loyalty and sales. To establish excellent customer and workplace relationships and…

Trust-the-Process

Trust the Process

Years ago when I was taking courses from University Associates around how to facilitate groups, a wise instructor, Larry Porter, said these three words: trust the process. I have never forgotten them. They have been my anchor at critical times when in a team building session the conversation seems about to get out of hand.…