Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen. – Winston Churchill The story is told of Franklin Roosevelt, who often endured long receiving lines at the White House. He complained that no one really paid any attention to what was said.…
Are you tired of the political discussion? Now that the election is over, there’s nothing left but celebrations and grousing. Most of us had our fill of it a month ago, but it drags on. We react by covering our ears, unfriending people and pushing back. Then we go to work, and a different kind…
To build rapport, relationships and to connect with customers, co-workers family and friends it’s important to watch what you say and how you say it. Poor conversation skills can derail teams, cause leaders to lose respect, destroy customer relationships, lose sales, and demolish friendships. Here are 12 things to avoid in your conversations. Gossiping –…
Consider the following two versions of feedback given by a boss, in response to an employee leaving errors in an important report for the Board: “I’ve gone over your report and found you didn’t include the sidebar paragraph that explains Figure 6 on page 18. Please add it in right away and get the revised…
Rate yourself on a scale of 1 to 5 on the statements below: 1-Never 2-Almost never 3-Sometimes 4-Almost always 5-Always