Use-a-Threat-Opportunity-Analysis-to-Develop-Your-Case-for-Change

Use a Threat-Opportunity Analysis to Develop Your Case for Change

In this article we will share with you the Threat-Opportunity Analysis, which is a change management tool that helps a project team develop their case for change. We had written previously about how to develop a powerful case for change and why it’s important to have one for your business transformation initiative (e.g., enterprise system deployment, organizational restructuring, downsizing,…

50-Key-Ingredients-to-Enduring-Connections

50 Key Ingredients to Enduring Connections

In my workshops and training sessions over the last 20+ years on improving customer and workplace relationships  I have found that there are 50 key ingredients that play a major factor in everything from employee engagement, leadership and  team building to customer satisfaction, customer loyalty and sales. To establish excellent customer and workplace relationships and…