According to a recent study, the average attention span of an adult is 8 seconds. People will listen to you longer, however to get their attention you need to have passion, energy, excitment and be interesting. In my presentation skills training sessions and coaching we go over a number of ways to keep your audience…
The more I get to know people, the more I love my dog – Frederick the Great Writing in The Book of Business Anecdotes, Peter Hay shares a story that back in the 1950’s, marketing whiz Stanley Arnold was working at Young & Rubicam, where he was asked to come up with a marketing campaign…
Assume the Next Message You Send Will Be Misunderstood In working with companies and organizations to assist them in improving customer and workplace relationships, I find that misunderstandings are one of the leading factors that cause people to lose respect, trust, cooperation and the derailing of relationships. The problem starts with the fact that there…