Seasoning is great “on” food and “in” people! One of the things employers often look for in a sales candidate is past sales experience and “seasoning.” However, sometimes when you hire one of these seasoned pros, they come complete with complacency. In sales, like in many things, attitude counts. I don’t ever discount a salesperson’s…
DetailsEvery great author has a trilogy and this is mine. Well actually I’m not really a great author, but this is part of a trilogy. This is the third article on the topic of onboarding salespeople. For the uninitiated, “onboarding” is what happens after you successfully complete the arduous process of hiring a new salesperson.…
DetailsI’m usually not a big fan of asking leading questions of a referee. But when I’m doing reference checks for sales candidates, I’m all for priming the “witness” before conducting the interrogation. Why? Because it helps avoid getting those sometimes ill-deserved, glowing reports during your reference-checking process.
One of the hiring traps many companies fall into is letting HR hire salespeople. I apologize if this blog annoys HR practitioners but the simple truth is that most (not all) HR people are unqualified to hire salespeople. What they are extremely good at is managing the hiring process and understanding the legal aspects of…
DetailsDetails are the finishing touch that bring back your customers for future business. A colleague of mine manages nearly forty commission sales people. The “best of the best” make huge income and are revered in the top 100 of a large, multinational company. What is their secret? Make the customer feel special – like…
DetailsOne of worst techniques you’ll pick up in business is “let’s do lunch.” It sounds like a great device for conducting business, be it a pitch or project work. Often, your offer is accepted, after all, we have to eat! It sounds less ominous than, “I’d like to setup a meeting to come talk to…
DetailsPreviously, we had explained the value of incorporating a change agents network as part of your overall change management program. So you can imagine how thrilled I was when Paul Hagen from Forrester contacted me to request an interview for his recent research report titled “How Customer Experience Change Agents Transform Culture.” I provided Paul with firsthand insights from two customer…
DetailsWhether a company promotes a successful candidate from within – appointing someone to a new or lateral role – or selects a candidate from outside the organization, the company has confidence that a new leader’s skills and experience can meet the challenges of the job. However, consider this startling statistic regarding new leaders: estimates of…
DetailsWhy do we use social media, be it personally or professionaly? To be heard. This was my takeaway from the recent Edison Research survey, which indicated that 25% of Facebook users visit the network five times or more a day. And when they visit, they pay more attention to interactions with their posts than the…
Details
