Their name says it all. They believe they have all the right answers and know what’s best for everyone. The problem is deep down, they know that they really don’t know it all; their behavior is a cover-up for their feelings of inadequacy. They pretend to know everything; being right makes them feel validated, which…
DetailsBack-stabbers also known as back-bitters or back attackers, might seem easy going, even complacent, with a “don’t worry” attitude but don’t let them deceive you. Their strategy is to be nice to your face and act like your best friend, lulling you into a false sense of security that tricks you into revealing information you…
DetailsWe keep moving forward, opening new doors, and doing new things, because we’re curious and curiosity keeps leading us down new paths – Walt Disney In Bits & Pieces there was a story told of a sign in the window of an English company that read: We have been established for over one hundred years…
DetailsJust cause you got the monkey off your back doesn’t mean the circus has left town. – George Carlin In a Peanuts cartoon Lucy demanded that Linus change TV channels, threatening him with her fist if he didn’t. “What makes you think you can walk right in here and take over?” asks Linus. “These five…
DetailsA good leader takes a little more than his share of the blame, a little less than his share of the credit. – Arnold H. Glasow John Killinger tells a story about the manager of a minor leader baseball team who was so disgusted with his center fielder’s performance that he ordered him to the…
DetailsIn my workshops,training sessions and coaching on communication, emotional intelligence, people skills and team building, I find that one of the key factors that gets in the way of companies and organizations being positive, productive and profitable involves how they deal with conflict. In this article, we will explore why conflicts start and how to…
DetailsBaseball, it is said, is only a game. True. And the Grand Canyon is only a hole in Arizona. – George F. Will The Boston Red Sox are the 2013 World Series Champions. They won the series at Fenway Park in dramatic style in Game 6 of series against the St. Louis Cardinals. The championship…
Details“Good communicators are open to my ideas. They respect me. They know who they are and what makes them ‘tick’ and they want to know the same about me. They foster my growth while attending to their own. They are proud of their accomplishments and of mine-for our mutual benefit.” A Get Along seminar participant…
DetailsIf you are trying to gain cooperation from your staff, persuade or influence a client or co-worker, close a sale, make the right impression, ace an interview, or convince an audience, you must first connect with them. Below is a checklist of the active ingredients in creating lasting connections. How many of these are you…
DetailsEvery time you deliver a presentation whether it is at a staff meeting, a sales call to persuade clients, a briefing or a formal presentation at a conference, everything you do and say is being judged. People will makeup their minds about your competence, intelligence, and overall abilities by how well you come across. Here…
DetailsHere is a compilation from my presentation skills training workshops and one to one coaching sessions of what is involved in delivering an excellent presentation. Whether you are presenting at a staff meeting, conference, briefing, oral proposal or in a one to one meeting, the following are the keys to success. Practice… Practice … Practice…
DetailsMaturity is the ability to reap without apology and not complain when things don’t go well. – Jim Rohn A story is told of a guide at Blarney Castle in Ireland who was explaining to some visitors that his job was not always as pleasant as it seemed. He told them about a group of…
DetailsAssume the Next Message You Send Will Be Misunderstood In working with companies and organizations to assist them in improving customer and workplace relationships, I find that misunderstandings are one of the leading factors that cause people to lose respect, trust, cooperation and the derailing of relationships. The problem starts with the fact that there…
DetailsHaving just made a well-educated and difficult career transition, I had a chance to experience the job seekers world in 2012. I met corporate recruiters who asked qualifying questions irrelevant to my skill set, was offered large cash bonus offers, and received the “why our company is the best” speech from CEOs. None of it mattered! In the…
DetailsHow leaders can impact employee’s motivation using the 4-Drive Theory The 4-Drive Theory of Employee Motivation states that there are four main drives that motivate employees, these are the drives to: Acquire & Achieve, to Bond & Belong, to be Challenged & Comprehend, and to Define & Defend.
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