While most people don’t describe themselves as “difficult” (although some actually find pleasure in doing so!) difficult behavior can nonetheless come from anyone, anytime, anywhere; we all have the capacity to express it. What constitutes difficult or prickly behavior is very subjective,shaped by our personal perceptions. We each define individually what annoys or frustrates us;…
DetailsIt’s the end of regulation time in a soccer game and the score is tied. It’s time for the shoot out to determine the victor. You are the coach. How should you advise your five shooters, each of whom will get one shot at close range? “I want you all to concentrate on our scoring…
DetailsThe business world is a different animal than it was 20 or 30 years ago, and for the most part that’s a very good thing. Corporate social responsibility has become a buzz phrase, and many large companies are rising and falling in relation to the way that they treat both their employees and their customers.…
DetailsBullies play out their cruel games everywhere. No matter their size, shape, age, or where you find them, bullies are masters of manipulation. To gain control, they deliberately intimidate others and knowingly abuse their rights. They’re not interested in getting along, cooperating, or creating win-win situations; they just want to control, win and rule. Bullies…
DetailsIn my keynotes and workshops on “Getting Along with Anyone, Anytime, Anywhere”, one of the questions that ultimately comes up is, “how do I tell someone about a character or behavioral flaw in their personality?” If you work with customers or have co-workers, are a manager, coach, or care about your friends, there will come…
DetailsYou don’t have to be a professional comedian to be funny. You just have to have a willingness to look at the lighter side of life. Here are some ideas from the book, “Get Along with Anyone, Anytime, Anywhere” by Arnold Sanow and Sandra Strauss for adding a little humor to your rapport: Use humor…
DetailsIn my workshops and training sessions over the last 20+ years on improving customer and workplace relationships I have found that there are 50 key ingredients that play a major factor in everything from employee engagement, leadership and team building to customer satisfaction, customer loyalty and sales. To establish excellent customer and workplace relationships and…
DetailsAssume the Next Message You Send Will Be Misunderstood There are over 600 or more words in the English language with 10 or more meanings. In addition, our body language and tone of voice can also be percieved in many ways. To make sure that people don’t misundertand us and they walk away with the…
DetailsIn my workshops,training sessions and coaching on communication, emotional intelligence, people skills and team building, I find that one of the key factors that gets in the way of companies and organizations being positive, productive and profitable involves how they deal with conflict. In this article, we will explore why conflicts start and how to…
Details“Good communicators are open to my ideas. They respect me. They know who they are and what makes them ‘tick’ and they want to know the same about me. They foster my growth while attending to their own. They are proud of their accomplishments and of mine-for our mutual benefit.” A Get Along seminar participant…
DetailsIf you are trying to gain cooperation from your staff, persuade or influence a client or co-worker, close a sale, make the right impression, ace an interview, or convince an audience, you must first connect with them. Below is a checklist of the active ingredients in creating lasting connections. How many of these are you…
DetailsAssume the Next Message You Send Will Be Misunderstood In working with companies and organizations to assist them in improving customer and workplace relationships, I find that misunderstandings are one of the leading factors that cause people to lose respect, trust, cooperation and the derailing of relationships. The problem starts with the fact that there…
DetailsThe foundation for building rapport is based on the exchange of a few basic communication signals. Here are 4 key ways to build instant rapport. This is based on the book, Get Along With Anyone, Anytime, Anywhere by Arnold Sanow and Sandra Strauss.
We have the power to choose what we do when situations are difficult and connections fray. Knowing that we always have choices gives us the power to take control. Throughout our lives, we’ll mix and mingle with plenty of people- the outraged and the obstinate, the belligerent and the bothersome, the annoying and the agitated,…
DetailsPeople are not necessarily difficult but different. In other words if someone sees things different than us we might think they are “difficult.” To deal with these “difficult” people follow these rules: Realize that people who are angry feel justified in their anger -Whether it’s a perception or reality there is “real” reason for their…
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