So let’s say there is a skills gap in your company. If budgets allow, your first inclination might be to hire someone from outside the company to close that gap. After all, there are some people who know how to look great on “paper”, and a stunning resume can make any company leader salivate over…
DetailsIn my workshops,training sessions and coaching on communication, emotional intelligence, people skills and team building, I find that one of the key factors that gets in the way of companies and organizations being positive, productive and profitable involves how they deal with conflict. In this article, we will explore why conflicts start and how to…
DetailsRecently, consulting firm Emergent partnered with a Fortune 500 apparel company to undertake the biggest business transformation in the company’s history. Below is a mini case study that provides insights from that project. Building upon its solid performance in 2012, the company chose to implement a new global structure designed to fuel its long-term, international growth. The project…
DetailsLeaders are celebrated, while managers are often criticized, but a combination of the two could be just what the economy needs. There’s been an ongoing debate for the past five decades and I’m not talking about Medicare or why the Chicago Cubs haven’t won a title since 1908. This debate has to do with leaders…
DetailsThe business world is a different animal than it was 20 or 30 years ago, and for the most part that’s a very good thing. Corporate social responsibility has become a buzz phrase, and many large companies are rising and falling in relation to the way that they treat both their employees and their customers.…
DetailsAhhh, I recall with sincere fondness the memory of playing certain childhood games. Sorry, Monopoly, LIFE, and one of my personal favorites – Chutes and Ladders. Now, each of these has messaging, or themes, that could be related in some fashion or another to Corporate America – risk/reward; entrepreneurial spirit; getting ahead with good deeds…
DetailsNearly every company revolves around the central idea of team performance. The synergy created by having multiple personalities and motivations can help any project be completed with efficiency and with quality results. Naturally, there are some times when things may not go as smoothly as planned. Indeed, if every effort always resulted in superior results,…
DetailsA corporate leader’s job is hardly easy. He or she must efficiently manage employees, account for outside competition, note any changes in the industry landscape and if necessary, profoundly modify the operational model a business should employ. Ironically, most leaders shrug in defiance at such duties due to their seemingly complex nature. However, there are…
DetailsThe 2008 economic crisis was terrifying times, to say the least. Millions of jobs were lost and many people faced difficulty trying to obtain a new line of work. As a result, many struck out on their own, not by first choice, but really out of necessity. I applaud those individuals who took that route.…
DetailsIn my keynotes and workshops on “Getting Along with Anyone, Anytime, Anywhere”, one of the questions that ultimately comes up is, “how do I tell someone about a character or behavioral flaw in their personality?” If you work with customers or have co-workers, are a manager, coach, or care about your friends, there will come…
DetailsWhen you hurt someone’s feelings at work, it’s too easy to try and smooth it over with an attoboy or platitude. But is that really a relationship booster or just a band aid? Most of my keynote talks are about how to create and maintain strong business relationships. Most discussions focus on customer or teammate…
DetailsWe have the power to choose what we do when situations are difficult and connections fray. Knowing that we always have choices gives us the power to take control. Throughout our lives, we’ll mix and mingle with plenty of people- the outraged and the obstinate, the belligerent and the bothersome, the annoying and the agitated,…
DetailsIt’s the end of regulation time in a soccer game and the score is tied. It’s time for the shoot out to determine the victor. You are the coach. How should you advise your five shooters, each of whom will get one shot at close range? “I want you all to concentrate on our scoring…
DetailsRemember those first-day of school jitters? You were nervous with anticipation and, as a result, probably slept very little wondering where your classes were and what your new teachers were like (stickler for rules or laid-back and fun)? That’s not even considering all the social issues that arise such as who would be in your…
DetailsWhere are Your Manners!!? “The way you see people is the way you treat them and the way you treat them is what they become” Goethe Research from a number of sources has revealed that manners are increasingly missing in action, with uncivil behavior on the rise. This is leaving people feeling angry, irritated, and…
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