Every adversity, every failure, every heartache carries with it the seed on an equal or greater benefit. – Napoleon Hill Lou Holtz shares the story of a blind man who was being led down the street by a guide dog. When they came of the corner of a busy intersection, the dog crossed against the…
DetailsYour attitude, not your aptitude, determine your altitude – Zig Ziglar An observation was made of how both the hummingbird and the vulture fly over our nation’s deserts. All vultures see is rotting meat because that is what they are looking for. They thrive on that diet. But hummingbirds ignore the smelly flesh of dead…
DetailsOnly a life lived for others is a life worthwhile – Albert Einstein In a column for Success magazine (http://bit.ly/ZeyOzV) , John Maxwell shares a story about a picture of his son taken with Mother Teresa. Maxwell had sent him to India for a month so he could see the world as it was,…
DetailsSome days I feel like I’m on walking upward on a down escalator — my 25 years of supervising and managing experience isn’t getting me the results I want. This past few weeks, the managers in my own department have been teaching me a few things: 1) Know the “style” of the decision-makers in…
DetailsI am often asked about the keys to leadership. Of course, there are core characteristics that we can list and quantify. Most often, however, I hearken back to sound advice. The best bosses I have had assisted my career development through very human interactions. The strategy book is thrown out the window and you talk to one another…
DetailsGive whatever you are doing and whoever you are with the gift of your attention. – Jim Rohn Dale Carnegie Training recently released new findings on employee engagement (http://bit.ly/12GBqXI) and the results proved to be quite intriguing. The first and most dramatic finding shows that if an employee is dissatisfied with their immediate supervisor, there…
DetailsOne of the key ingredients necessary to build stronger customer and workplace relationships involves keeping your employees engaged, motivated and happy. If your employees aren’t happy; employee engagement, productivity, and customer satisfaction will be diminished. In my teambuilding workshops one of the first things we do is to find out what employees want. Below is…
DetailsWe have the power to choose what we do when situations are difficult and connections fray. Knowing that we always have choices gives us the power to take control. Throughout our lives, we’ll mix and mingle with plenty of people- the outraged and the obstinate, the belligerent and the bothersome, the annoying and the agitated,…
DetailsI would like to be remembered as a player who was there for others –Mariano Rivera In announcing his forthcoming retirement from Major League Baseball at the conclusion of the 2013 season, Mariano Rivera will certainly be bound for Cooperstown and the Baseball Hall of Fame. By the numbers Rivera has no equal. His stats…
DetailsIn today’s fast-changing and competitive environment, excellent customer service is not only nice but essential for success. In fact, the only way to differentiate yourself and to become less of a commodity in the marketplace is through outstanding customer service. The strategies for keeping customers for life can be honed down to some basic steps…
DetailsDale Carnegie who wrote the book, “How to win friends and influence people” shared how he won a major sale by making himself memorable in a positive way. While sitting at dinner he started talking with a gentleman at his table. The man at his table spoke for four hours while only allowing Dale Carnegie…
DetailsThis tool defines the 20 qualities of leadership that researchers have identified as common to virtually all organizations. It may be used to determine the leadership qualities people revere most within the organization. It can also be used to aid an individual leader gauge his or her own leadership skills.
People are not necessarily difficult but different. In other words if someone sees things different than us we might think they are “difficult.” To deal with these “difficult” people follow these rules: Realize that people who are angry feel justified in their anger -Whether it’s a perception or reality there is “real” reason for their…
DetailsIn my teambuilding workshops, one of the exercises I often do is to ask the participants the following questions, “What does good teamwork look like?” and “What do I need from my co-workers?; What do I need in terms of personal satisfaction?; and What do I need in reference to worthy work in order to…
Details90% of the success of any presentation can be attributed to planning. As Mark Twain said, “It even takes three weeks to prepare a good ad lib speech.” The problem with most presenters is they don’t spend enough time researching, getting to know the audience and going over and over the presentation until it becomes…
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