You don’t have to be a professional comedian to be funny. You just have to have a willingness to look at the lighter side of life. Here are some ideas from the book, “Get Along with Anyone, Anytime, Anywhere” by Arnold Sanow and Sandra Strauss for adding a little humor to your rapport: Use humor…
DetailsDuring a recent teambuilding and communication workshop I delivered one of my clients stated, “50% of all our obstacles to success center around team dynamics. Culture eats strategy for breakfast.” In other words you can have the best plans, strategies and initiatives, however if everyone is not team oriented, working well together and getting along,…
DetailsPrayer does not change God, but it changes him who prays – Søren Kierkegaard The stated mission of the United States Military Academy is to “educate, train and inspire the Corps of Cadets so that each graduate is a commissioned leader of character committed to the values of Duty, Honor, Country and prepared for a…
DetailsAt a recent workshop I delivered and facilitated, we had a brainstroming session to answer some key questions about what constitutes excellent customer service. Here are the results of the brainstorming from the attendees. How can we make it easier for our customers to do business with us?
DetailsWouldn’t you agree that life is about quality connections? Our success, happiness, and well-being are largely the by products of our ability to get along well with others and cultivate positive relationships. Below is a checklist of the active ingredients in creating enduring connections. These are from the book, “Get Along with Anyone, Anytime, Anywhere…
DetailsIn my workshops and training sessions over the last 20+ years on improving customer and workplace relationships I have found that there are 50 key ingredients that play a major factor in everything from employee engagement, leadership and team building to customer satisfaction, customer loyalty and sales. To establish excellent customer and workplace relationships and…
DetailsEverything rises and falls on leadership. – John Maxwell Addressing the topic of work many years ago, Indira Gandhi said, “My grandfather once told me that there are two kinds of people: those who do the work and those who take the credit. He told me to try to be in the first group; there…
DetailsSo the Fall routine has set in, leaves are turning yellow and drifting off the trees in my backyard, and I feel like I haven’t quite settled into an optimum routine…. somehow, I should have accomplished more, I should feel more “energy” in my day-to-day doings. How do I get myself re-energized and refocused? 1)…
DetailsAssume the Next Message You Send Will Be Misunderstood There are over 600 or more words in the English language with 10 or more meanings. In addition, our body language and tone of voice can also be percieved in many ways. To make sure that people don’t misundertand us and they walk away with the…
DetailsTheir name says it all. They believe they have all the right answers and know what’s best for everyone. The problem is deep down, they know that they really don’t know it all; their behavior is a cover-up for their feelings of inadequacy. They pretend to know everything; being right makes them feel validated, which…
DetailsBack-stabbers also known as back-bitters or back attackers, might seem easy going, even complacent, with a “don’t worry” attitude but don’t let them deceive you. Their strategy is to be nice to your face and act like your best friend, lulling you into a false sense of security that tricks you into revealing information you…
DetailsWe keep moving forward, opening new doors, and doing new things, because we’re curious and curiosity keeps leading us down new paths – Walt Disney In Bits & Pieces there was a story told of a sign in the window of an English company that read: We have been established for over one hundred years…
DetailsJust cause you got the monkey off your back doesn’t mean the circus has left town. – George Carlin In a Peanuts cartoon Lucy demanded that Linus change TV channels, threatening him with her fist if he didn’t. “What makes you think you can walk right in here and take over?” asks Linus. “These five…
DetailsA good leader takes a little more than his share of the blame, a little less than his share of the credit. – Arnold H. Glasow John Killinger tells a story about the manager of a minor leader baseball team who was so disgusted with his center fielder’s performance that he ordered him to the…
DetailsIn my workshops,training sessions and coaching on communication, emotional intelligence, people skills and team building, I find that one of the key factors that gets in the way of companies and organizations being positive, productive and profitable involves how they deal with conflict. In this article, we will explore why conflicts start and how to…
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