I have been working lately with an organization that serves the homeless population by first finding them a place to live and then attending to their many needs. As with many non-profit enterprises these days, they have their share of frustrations that can tip staff morale down a notch or three: lack of adequate funding,…
DetailsChange is one of those funny words. You either love it or loath it. Some people are hardwired for change and embrace it for the new possibilities it brings and others dread it. Like it or not…change has become a way of life for all of us. I find it fascinating how long we put…
DetailsThe research evidence continues to trickle in. The study I write about today was conducted by Green Peak Partners with the involvement of Cornell’s Industrial and Labor Relations School (my graduate alma mater, as it happens).
I recently read an article by Ezra Klein that made a strong case for not raising the age of eligibility for social security. In the U.S. it is going from 65 to 67. I have always assumed–without a lot of thought, I might add–that raising the retirement age was a no brainer way to reduce…
DetailsIn the US Federal Government, as many studies have also shown for private industry, leadership–especially at the senior level–is the primary factor around how employees view their workplace. This comes from the 2010 report on The Best Places to Work in the Federal Government.
I’ve been approached by a prospective client who wants a workshop as part of an internal strategic initiative around communications between the levels. They want to focus on: 2-way communication, down to the employee and upward to the manager what should be communicated and when obstacles to communicating more openly how to solicit communication from…
DetailsA few months ago, we had the wonderful pleasure of spending a day interviewing 11 people at Oak Ridge Hotel & Conference Center to try to uncover their secret – because they have gotten the formula right on employee motivation. Anyone who has ever stepped into their facility outside of Minneapolis can attest to the customer service mentality that every employee exhibits – from the front desk, to housekeeping, to the chefs, groundskeepers, and even in accounting.
There is a definite difference in how the majority of these employees “show up” at their job everyday and how they view and take care of their “guests”. They are truly a company that is doing something right. Here is a quick overview of some of the findings we found:
DetailsRobert Rosen, CEO of the management consulting firm Healthy Companies International, reported in the July/2010 issue of Leadership Excellence magazine on conclusions gleaned from interviews of top executives in forty countries over the past 20 years. He and his team was looking for the attributes of the best leaders. They singled out five key characteristics:…
DetailsEstablishing a sense of congruence or similarity with other people is an important element of building rapport. When you understand other people, and are attuned to their needs and desires, they are more likely to feel as though you’re on the same wavelength.
You see, telling a story about incentive compensation and creating captivating visuals to convey that information isn’t easy. It requires that we make choices about what information we share. It means that we may have to simplify the message. It may mean changing how we present and what types of communication that we use.
DetailsBullies play out their cruel games everywhere. No matter their size, shape, age, or where you find them, bullies are masters of manipulation. To gain control, they deliberately intimidate others and knowingly abuse their rights. They’re not interested in getting along, cooperating, or creating win-win situations; they just want to control, win and rule. Bullies…
DetailsMore than 40 percent of the leaders in our surveys say they spend too little time working with individuals to help them unlock their creative energies. Asking yourself, “Have I found my own creative flow? Am I helping other people find their creative flow?” Take this free work survey to assess your organizational strengths and…
DetailsLeading at Light Speed is a powerful leadership book by Eric Douglas for businesses, public agencies, and nonprofits revealing the 10 Quantum Leaps to build trust, spark innovation, and create a high-performing organization. Quantum Leap #6 is all about how to Stimulate the Creative Flow. With rare exception, teams and work groups should be empowered…
DetailsIn my new book Leading at Light Speed I talk about the concept of leading through others to relieve pressure in the workplace. What do I mean? Think of flying on an airplane with an open seating plan such as Southwest. You’ve come across an aisle seat. The middle and window seats are open next…
Details“There are four ways and only four ways, in which we have contact with the world. We are evaluated, perceived and classified by; what we do, how we look; what we say, and how we say it” Dale Carnegie To make sure you are projecting a positive and connecting image here is a quick…
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