For my entire life, I’ve heard this one: Time is money! However, most of the people who say this haven’t yet figured out how to fully sell out their time. That means that for them, time could potentially be money, but in the end…it’s just time. This misguided view causes us to be impatient, utilitarian…
DetailsIn my keynotes and workshops focusing on building rapport, relationships and connecting with others to build a more positive, productive and profitable organization, the foundation for success starts with everyone having a positive outlook and good attitude. Keeping your attitude adjusted is not always easy. Even extremely positive people have moments when they grumble, groan,…
Detailsby Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan & Gareth Jones McGraw-Hill, 2008 ISBN #978-0-07-148499-2 Reviewed by Ian Cook If you are like me, and like most of the managers we all know, you have a default strategy for influencing people around you. You TELL them what they should do! You SHARE your wisdom…
DetailsInfluence – “the action or process of producing effects on the actions, behavior, opinions, etc., of another or others.” – Random House Dictionary Jeremy Lin, Hillary Clinton, Warren Buffet, Adele, Justice Anthony Kennedy, Tim Tebow, Cardinal Timothy Dolan, and Stephen Colbert; what do these people share in common? These individuals are on the Time magazine…
DetailsCircumstances don’t make a person; they reveal him or her. – Richard Carlson The story is told of two hunters who came across a bear so big that they dropped their rifles and ran for cover. One man climbed a tree while the other hid in a nearby cave. The bear was in no hurry…
DetailsFront Line Leadership Tips for Supervisors, Team Leaders and Managers Sports coaching vs the Voodoo approach Historically, trainers and coaches rely on the trickle down method of impacting an organization: train or coach the boss and then everyone who reports to that person will change their behavior and the organization will benefit. Or sometimes the…
DetailsCompanies have been served a wake up call in light of the recession and ongoing economic uncertainty. They are being driven to become more efficient while at the same time improving levels of quality and service. As a result, the shared services model is becoming an increasingly popular organizational structure to help achieve business objectives.…
DetailsThis weekend a colleague thrust another “personality type is useless” article in front of me. I was asked to explain what was right or wrong in the critique. I pointed out that the article consistently referred to a narrative about the type tools, which is pretty old. It was developed by a non-psychologist bored housewife. …
DetailsFor those who haven’t been keeping up on recent business and management books, Daniel Pink came out with an absolutely great book, Drive: The Surprising Truth About What Motivates Us. I mentioned it briefly in a blog post last Fall before it came out. Then, in February, I wrote a book review of it. Now, here’s…
DetailsAhhh, I recall with sincere fondness the memory of playing certain childhood games. Sorry, Monopoly, LIFE, and one of my personal favorites – Chutes and Ladders. Now, each of these has messaging, or themes, that could be related in some fashion or another to Corporate America – risk/reward; entrepreneurial spirit; getting ahead with good deeds…
DetailsOne of the most important keys to success in your personal and professional life will be determined by your ability to get along with others. Below is a quiz I provide to people at my workshops as well as to those I coach. Take the quiz and see how well you do. Also have your…
Details“How can I keep up with social? Why should I care.” I have this conversation weekly with very smart people, who are still stumped by the social media phenom in our culture. They feel a strong sense of urgency if they aren’t fishing in the social stream, but at the same time, it feels like…
Details“As a speaker, trainer, coach and consultant helping companies and organizations to improve customer and workplace relationships one question I always get is, “What are some ways to deal with complaints?” The word “complaint” is loaded with negative connotations. But in fact, complaining does offer an opportunity to set things right. According to Sandra Crowe,…
DetailsThere isn’t much news lately about the NBA, other than the whole lockout fiasco and I don’t feel like getting into that mess. However, I happened to read that Shaquille O’Neal is about to release his autobiography, and news outlets are buzzing about the fact that in the book Shaq revisits his feud with former…
DetailsIt’s a shame but a lot of salespeople are losing sales before they even have a chance to get them. That’s right, they’re reaching into their holsters, pulling out their pistols and shooting themselves in the foot before they even have a chance to talk to the prospect. Slow Off the Mark How? By being…
Details
