Tell me and I forget. Teach me and I remember. Involve me and I learn. – Benjamin Franklin At school one day a little boy was asked what he was thankful for. The boy replied, “My glasses.” “That’s good,” said the teacher, “they help you see better.” “No,” responded the child, “I’m thankful for my…
DetailsA common perception is that cultural change has to start at the very top of an organization. But studies and field experience have shown that culture change can begin with the sub-culture of a work-group where a manager who is one or two levels down from senior management decides to become an Island of Excellence®…
DetailsThe typical teleworker in the US is a 49 years old, university educated, salaried individual in a management or professional role, says the Telework Research Network. Some of these just love the opportunity to indulge themselves through the satisfaction of doing knowledge or creative work that both engages them and challenges them. But many of…
DetailsIf you haven’t yet run across TED Talks, I heartily recommend you check them out. “TED” stands for technology, entertainment & design. The organization began way back in 1984 and calls itself “a nonprofit devoted to ideas worth spreading.” It holds two main conferences each spring, plus a global conference in the summer, and licenses…
DetailsIf the title of this article makes you scratch your head, consider for a few minutes the concept that a strong team with a high degree of trust requires its members to challenge one another. Ian Thomas, a professional speaker from South Africa was using the illustration of a pride of lions and the lessons…
DetailsAll teams must pay attention to their work: the task, the goal, the things to be done, the agenda items to be crammed into their meetings, the hurried decisions to be made by the group, the deadlines to be met, and so on.
Have you ever watched a highly functioning department accomplish a goal or objective? The secret ingredient I have noticed is that “natural leadership” is encouraged from every team member or participant. Within groups, each participant brings a unique combination of skills, talent or style to the discussion. Great groups take advantage of this uniqueness.…
DetailsIn my leadership workshops and keynote speeches I sometimes ask the group/audience to think of the best boss and worse boss they’ve ever had, what each did, and what effect it had on you. People come up with all kinds of descriptors and behaviors of both bosses. But one thing emerges about the best boss…
DetailsIn an era of managing costs in order to grow revenue, it’s not surprising that talent management software and other programs are so popular. These tools attempt to make all areas of human resources, from employee assessments to controlling labor hours, more efficient and productive. A problem arises when top management realizes that these quality-management…
DetailsWhy in the world would you want to take your prospect’s temperature? You’re not a doctor. Well, it’s not your prospect’s body temperature I’m suggesting you take. It’s your prospect’s buying temperature. Testing the Water Just like you might test the water before you jump into a swimming pool to see if the water temperature…
DetailsYou are never too old to set another goal or to dream another dream. – C.S. Lewis What do Colonel Harland Sanders, Ray Kroc, William Amos, Laura Ingles Wilder, and Henry Ford all have in common? These successful people did not achieve the greatest levels of success in their respective lines of work until each…
DetailsHave you ever had confidential information leak that reflected on you or your department? One of the worst surprises for a supervisor is having confidential information repeated back from an inappropriate source. How could this have leaked? Who leaked it?
DetailsEver have a dilemma in your office where two employees are having a clash? Where you trust both of them? Where they have conflicting stories and positions on an issue? Where they cannot get along with each other? Where you have no idea how to resolve the issue?
DetailsSalt has two primary functions related to food: Preservative and Seasoning. Many people, me included, find that a little bit of salt brings out the flavor of food. In the same way a front line supervisor or manager is responsible for bringing out the best in employees. The supervisor is also responsible for preserving the…
DetailsWe may have conflicting views on politics, movies, and choice of beer, but when it comes down to it, the whole country can agree on one thing – it’s hot outside. Living in Colorado, I’m not quite as accustomed to a steady supply of 100-degree days. But whether I like it or not, this is…
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