You can start right where you stand and apply the habit of going the extra mile by rendering more service and better service that you are now being paid for. – Napoleon Hill In his book, Waking the American Dream, Don McCullough relates a story about Winston Churchill during World War II. England decided to…
DetailsThis post was triggered by a great post in the HBR Blog Network by Jack Zenger and Joe Folkman. This essence of their article is that most of the behaviors of so called “bad bosses” are, in their words, sins of omission, not commission. In other words, it’s more what the boss fails to do…
DetailsAt risk of sounding like a yoga teacher or a self-help guru, I think most people strive for balance. We want city budgets to be balanced, our football teams to find balance as a cohesive unit, and most of us aspire to have some type of work-life balance. Now we could hold a healthy debate…
DetailsThe way a team plays as a whole determines its success. You may have the greatest bunch of individual stars in the world, but if they don’t play together, the club won’t be worth a dime. – Babe Ruth A recent Gallup report revealed what many have believed about teamwork for quite some time. The…
DetailsI don’t know the key to success, but the key to failure is trying to please everybody – Bill Cosby Ask any Green Bay Packers fan and they will tell you without any hesitation that the infamous call at the end of the game against Seattle was blown and it cost them the game. Before…
DetailsFirst there was Maslow who created an avenue to employee benefits, then Employee Rewards, and more recently Employee Engagement. Today, Culture seems to be the buzz word. We are consistently evolving employee rights into human improvement strategy. The fluff is gone and even kindness has an ROI metric: ~ Does a rewards strategy cheapen the…
DetailsMarkets are conversations, and these days, they are often led by the crowd. Be it your customers or your employees, they are uniquely empowered to spread the good or bad word about you. Question is, how closely are you listening? More than ever, internet users have two things going for them: Transparency and Tools. They…
DetailsTime changes everything except something within us which is always surprised by change – Thomas Hardy In a recent USA Today feature (http://usat.ly/ROMSvv) leaders from various walks of life shared their insights as to what they believe world will look like in 30 years. It was a fascinating read. Here are a few highlights. Bill…
DetailsCompanies are frequently facing the need to restructure their organizations. Changes in leadership, a shift in strategy, or changing factors within an organization often create the need for reorganizing. Organization design is one of the most powerful tools available to senior managers for shaping the direction of their organizations. “Organization design” is often used incorrectly…
DetailsTwenty years ago, likely, you were desperate for more time. Managing it was the key to success. Time was the scarce resource of the uber successful and the harried executive. Today, we have more time than ever, aided by myriad tools and software solutions. We can move mountains in days, aided by digital devices and…
DetailsA successful man is the one who can lay a firm foundation with the bricks others have thrown at him? – David Brinkley The nation watched in horror when the video tape emerged showing the bullying of 68-year old school bus monitor Karen Klein. According to ABC News more than 32,000 people went online and…
DetailsThe trend these days is clearly for managers to take on more of a coaching role. But they still need to be the manager! These are two different roles. As a manager, you have stewardship for results in your area of operation. You ensure that your people are performing at an acceptable level and are…
DetailsWhether you are a sales pro, marketing whiz or entrepreneur, business is a fierce compeition. You’ll never win unless you understand the milestones that stand between the prospect stage and the finish line. Even the most impulsive purchases follow the mental path I’ll reveal in this post. In fact, done right, businesses can elicit more…
DetailsIf the world is cold make it your business to build fires – Horace Traubel In a recent Gallup Business Journal feature, Scott Simmons and Christie Fraser reported on the state of customer service in the hospital industry. Notable in their findings: hospitals try to deliver the best healthcare outcomes and good customer service, but…
DetailsThe early bird catches the worm. I hate that phrase. I find it irritating because of the origin behind it, the idea that in order to succeed, you must wake up and get to work early. I’m going to have to disagree with this concept. I’m a night owl. I have little desire to be…
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