Are-You-Engaging-Your-Companys-Haters

Are You Engaging Your Company’s Haters?

Markets are conversations, and these days, they are often led by the crowd. Be it your customers or your employees, they are uniquely empowered to spread the good or bad word about you.  Question is, how closely are you listening? More than ever, internet users have two things going for them: Transparency and Tools.  They…