“As a speaker, trainer, coach and consultant helping companies and organizations to improve customer and workplace relationships one question I always get is, “What are some ways to deal with complaints?” The word “complaint” is loaded with negative connotations. But in fact, complaining does offer an opportunity to set things right. According to Sandra Crowe,…
I have been up against tough competition all my life. I wouldn’t know how to get along without it. – Walt Disney Back when the telegraph was the fastest means of long-distance communication, there was a story about a young man who applied for a job as a Morse code operator. Answering an ad in…
Here’s the scene. You want to buy a service from someone but you’re not quite sure if he or she is going to do the job to your satisfaction. What do you do? This isn’t an unusual situation. You’re about to deal with someone or a company you’ve never dealt with before. Maybe it’s time…
“I never get to the truly managerial parts of my own job.” “I’m staying too late at night and working too many weekends.” “________is really ready to advance but I have no job to promote him/her to right now.” “If I don’t give my best people some new challenges soon, I may lose them.” Sound…