Three Boundary-Busters Every Leader Must Face

You’re the same today as you will be in five years except for two things: the people you meet and the books you read. – Charlie “Tremendous” Jones About 350 years ago, as the story is told, a shipload of travelers landed on the northeast coast of America. The first year they established a town […]

Lighten Up: Leading is Half the Fun

Have you not learned great lessons from those who rejected you, and braced themselves against you, or disputed the passage with you?  -Walt Whitman A story is told of a boy who asks his father to explain the difference among irritation, aggravation, and frustration. The dad picked up the phone and dialed a number at […]

The Human Touch Makes the Difference

Always render more and better service than is expected of you, no matter what your task may be.” – Og Mandino In the book, “It’s Not About the Coffee”, Howard Behar, the former president of Starbucks International, relates an observation during a store visit. A customer approached a barista and explained that he didn’t like […]

The Power of Listening

  Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen. – Winston Churchill The story is told of Franklin Roosevelt, who often endured long receiving lines at the White House. He complained that no one really paid any attention to what was said. […]

Know When To Let Go

When you have got an elephant by the hind legs and he is trying to run away, it’s best to let him go. – Abraham Lincoln A well-known story in some sectors of coastal communities such as where I live is that of the crab mentality. It is used to describe selfish or short-sighted people […]