We all face challenging personalities on a daily basis. It could be that customer who has great expectations, maybe it’s the channel partner who takes but does not give, and sometimes our greatest challengers are on our team. Some call them “problem children”, but I do not recognize that label. Leaders Beacon is the Holy…
Back in the 90’s the Royal Bank of Canada had a series of TV commercials touting the theme, “Building a Better Bank, One Customer at a Time.” The message, as I recall, was that RBC treats each customer as a unique individual and strives to win them over, one-at-a-time. I frequently refer to this ad…
Do you have a complex, large project that simply must not fail? How do you set up the right team to ensure success? 1) Choose your BEST people to participate on the team. A recent system implementation in my company proved to be one of the more complex projects I have worked on — the key…
Studies have shown that over 85% of the root causes of organizational performance problems are in the structures, systems, and culture within which work-groups are embedded. Structures and systems are either consciously defined with purpose and intent around a strategic direction as an Intended Culture, or they emerge naturally from the patterns-of-interaction of the personalities…
Change is one of those funny words. You either love it or loath it. Some people are hardwired for change and embrace it for the new possibilities it brings and others dread it. Like it or not…change has become a way of life for all of us. I find it fascinating how long we put…