I was working with a coaching client recently, “unpacking” the results of his Leadership Circle Profile (360˚ feedback assessment). While his profile was very positive–he is doing well as a leader–I was struck that on several less desirable factors (e.g. Passive, Critical, Arrogance) he scored himself high while his employees saw him as low, not…
In my workshops and training sessions over the last 20+ years on improving customer and workplace relationships I have found that there are 50 key ingredients that play a major factor in everything from employee engagement, leadership and team building to customer satisfaction, customer loyalty and sales. To establish excellent customer and workplace relationships and…
One of the most important keys to success in your personal and professional life will be determined by your ability to get along with others. Below is a quiz I provide to people at my workshops as well as to those I coach. Take the quiz and see how well you do. Also have your…
If you are trying to gain cooperation from your staff, persuade or influence a client or co-worker, close a sale, make the right impression, ace an interview, or convince an audience, you must first connect with them. Below is a checklist of the active ingredients in creating lasting connections. How many of these are you…
Years ago when I was taking courses from University Associates around how to facilitate groups, a wise instructor, Larry Porter, said these three words: trust the process. I have never forgotten them. They have been my anchor at critical times when in a team building session the conversation seems about to get out of hand.…
Rate yourself on a scale of 1 to 5 on the statements below: 1-Never 2-Almost never 3-Sometimes 4-Almost always 5-Always
One of the best books written on teams and teamwork is The Wisdom of Teams by Jon Katzenbach and Douglas Smith. They make the distinction between a “team” and what they call a “working group.” The latter is the most common form in workplaces today: a VP with a group of managers, each in charge…
Wouldn’t you agree that life is about quality connections? Our success, happiness, and well-being are largely the by products of our ability to get along well with others and cultivate positive relationships. Below is a checklist of the active ingredients in creating enduring connections. These are from the book, “Get Along with Anyone, Anytime, Anywhere…