7-Ways-to-Handle-Difficult-Conversations

7 Ways to Handle Difficult Conversations

In my keynotes and workshops on “Getting Along with Anyone, Anytime, Anywhere”, one of the questions that ultimately comes up is, “how do I tell someone about a character or behavioral flaw in their personality?” If you work with customers or have co-workers, are a manager, coach, or care about your friends, there will come…

The-Practice-of-Appreciation

The Practice of Appreciation

No man, who continues to add something material, intellectual and moral well-being of the place in which he lives, is left long without proper reward. – Booker T. Washington John Maxwell shares a story about a man who was enjoying an afternoon in a small boat on a peaceful lake. He fished as he munched…

Leadership-whack-a-mole

Leadership whack-a-mole?

When we head to the amusement park, a favorite game is Whack-a-mole where the little critters stick their heads up and you try to whack them with a mallet. The person with the highest score wins a prize. Management and supervision can be like playing a never-ending game of whack-a-mole except there usually is no…

What-You-See-Is-What-You-Get

What You See Is What You Get

Prior to the 20th Century, millions of people died from diseases that could have been easily cured by an antibiotic like penicillin. For years, the world’s leading bacteriologists had searched for the missing piece to this medical puzzle. Many times they were looking right at it. But they always “saw” the penicillin mold as a…