“As a speaker, trainer, coach and consultant helping companies and organizations to improve customer and workplace relationships one question I always get is, “What are some ways to deal with complaints?” The word “complaint” is loaded with negative connotations. But in fact, complaining does offer an opportunity to set things right. According to Sandra Crowe,…
“Rest and motion, unrelieved and unchecked, are equally destructive.” – Benjamin Cardozo A story is told of a man who challenged another to an all day wood chopping contest. The challenger worked very hard, stopping only for a brief lunch break. The other man had a leisurely lunch and took several breaks during the day.…
We have all been there – sent an email you regret. How do you handle the aftermath? This happened about a year ago….. I call it “Sorry, dialed the wrong number! ”