3 Questions You Must Ask to Boost Employee Engagement to Build a More Positive, Productive and Profitable Organization One of the key ingredients necessary to build stronger customer and workplace relationships involves keeping your employees engaged, motivated and happy. If your employees aren’t happy; employee engagement, productivity, and customer satisfaction will be diminished. In my…
One of the best books written on teams and teamwork is The Wisdom of Teams by Jon Katzenbach and Douglas Smith. They make the distinction between a “team” and what they call a “working group.” The latter is the most common form in workplaces today: a VP with a group of managers, each in charge…
Stephen was the manager of a work-group in a company where he was held strictly accountable for the milestones, deliverables, and the overall performance of his work-group. But Stephen constantly struggled with destructive conflict between two individuals (Sal and Christy) who had radically different approaches to problem-solving on key projects that had high corporate visibility…