Hope is a waking dream – Aristotle August 28 marks the 50th anniversary of the “I Have a Dream” speech delivered by Dr. Martin Luther King, Jr. in Washington, D.C. That speech sparked the conscience of the American people and helped to right the course of our history as a nation. As was the case…
In today’s fast-changing and competitive environment, excellent customer service is not only nice but essential for success. In fact, the only way to differentiate yourself and to become less of a commodity in the marketplace is through outstanding customer service. The strategies for keeping customers for life can be honed down to some basic steps…
If the world is cold make it your business to build fires – Horace Traubel In a recent Gallup Business Journal feature, Scott Simmons and Christie Fraser reported on the state of customer service in the hospital industry. Notable in their findings: hospitals try to deliver the best healthcare outcomes and good customer service, but…
An empowered organization is one in which individuals have the knowledge, skill, desire, and opportunity to personally succeed in a way that leads to collective organizational success. – Stephen Covey In his book, Harvest of Humanity, John Seamands tells a story of a German soldier who was wounded and ordered to go to a military…
A collection of 7 leadership quotes for motivating and inspiring. Please feel free to share the video and embed on your own website. Comment below and let us know what you think.
Perhaps the single most important part of evaluating an organization’s culture is gaining a clear understanding of the nature, viability, and sustainability of its revenue and funding streams, and the expectations and pressures that are exerted on the organization by customers, competitors, suppliers, regulators, taxpayers, and other forces in the external environment. This article discusses…