3-Options-for-Handling-Difficult-Situations

3 Options for Handling Difficult Situations

We have the power to choose what we do when situations are difficult and connections fray. Knowing that we always have choices gives us the power to take control. Throughout our lives, we’ll mix and mingle with plenty of people- the outraged and the obstinate, the belligerent and the bothersome, the annoying and the agitated,…

12-Conversation-Crushers

12 Conversation Crushers

To build rapport, relationships and to connect with customers, co-workers family and friends it’s important to watch what you say and how you say it. Poor conversation skills can derail teams, cause leaders to lose respect, destroy customer relationships, lose sales, and demolish friendships. Here are 12 things to avoid in your conversations. Gossiping –…

Are-You-Difficult-...-Its-a-Matter-of-Perspective

Are You Difficult? … It’s a Matter of Perspective

While most people don’t describe themselves as “difficult” (although some actually find pleasure in doing so!) difficult behavior can nonetheless come from anyone, anytime, anywhere; we all have the capacity to express it. What constitutes difficult or prickly behavior is very subjective,shaped by our personal perceptions. We each define individually what annoys or frustrates us;…

Want-to-Collaborate-Choose-Your-Level

Want to Collaborate? Choose Your Level

We hear so much about collaboration these days. Our work is more complex. The best solutions require input from diverse perspectives. We at Fulcrum Associates have just started working with a fascinating simulation learning event, Friday Night at the ER. In it participants experience the challenge of working in a system where the unit managers…

What-Drives-Leaders

What Drives Leaders

I recently had the great pleasure of interviewing established business author Dan Pink. One of the questions I asked him was how important Empathy is to Leadership….to which he replied:  It’s hugely important. It’s very hard to lead without being able to see the world through the eyes of those your leading. That’s especially true…