Where are Your Manners!!? “The way you see people is the way you treat them and the way you treat them is what they become” Goethe Research from a number of sources has revealed that manners are increasingly missing in action, with uncivil behavior on the rise. This is leaving people feeling angry, irritated, and…
Life presents us with an ongoing series of situations that can strain our relationships and tug and pull apart our connections. Getting along with people is a life-long endeavor. But conflict is a natural part of life, with the potential to arise when we face resistance, pressure, change, or interaction. It brings up uncomfortable feelings…
In my workshops,training sessions and coaching on communication, emotional intelligence, people skills and team building, I find that one of the key factors that gets in the way of companies and organizations being positive, productive and profitable involves how they deal with conflict. In this article, we will explore why conflicts start and how to…
Assume the Next Message You Send Will Be Misunderstood In working with companies and organizations to assist them in improving customer and workplace relationships, I find that misunderstandings are one of the leading factors that cause people to lose respect, trust, cooperation and the derailing of relationships. The problem starts with the fact that there…
In my workshops and training sessions over the last 20+ years on improving customer and workplace relationships I have found that there are 50 key ingredients that play a major factor in everything from employee engagement, leadership and team building to customer satisfaction, customer loyalty and sales. To establish excellent customer and workplace relationships and…
Assume the Next Message You Send Will Be Misunderstood There are over 600 or more words in the English language with 10 or more meanings. In addition, our body language and tone of voice can also be percieved in many ways. To make sure that people don’t misundertand us and they walk away with the…
Building successful, well-tended relationships is a crucial component for manifesting abundance, whether in the form of fortunes, friendships, family connectedness, or other personal or professional treasures. Getting along skillfully with people colors your world with a vibrant network of connections, enriching your relationships with a never-ending collection of infinite rewards. Cultivating enduring connections requires an…
Ever wondered what it felt like to be a lab rat? Constantly being observed and tested. Literally put under the microscope; each action scrutinized. Well, if you’re a leader – you might understand that feeling. As leaders, we must realize that, like it or not, we are being watched. Closely. The nuances of our behavior…
Rate yourself on a scale of 1 to 5 on the statements below: 1-Never 2-Almost never 3-Sometimes 4-Almost always 5-Always
Every great author has a trilogy and this is mine. Well actually I’m not really a great author, but this is part of a trilogy. This is the third article on the topic of onboarding salespeople. For the uninitiated, “onboarding” is what happens after you successfully complete the arduous process of hiring a new salesperson.…