In my workshops and training sessions over the last 20+ years on improving customer and workplace relationships I have found that there are 50 key ingredients that play a major factor in everything from employee engagement, leadership and team building to customer satisfaction, customer loyalty and sales. To establish excellent customer and workplace relationships and…
The research evidence continues to trickle in. The study I write about today was conducted by Green Peak Partners with the involvement of Cornell’s Industrial and Labor Relations School (my graduate alma mater, as it happens).
Isn’t it funny what we assume about leaders in senior positions. They no longer have anything to learn about interpersonal relationships or leadership. They have arrived, proof positive of their skill level! Furthermore, only a fearless few people will give them the honest, useful feedback that self-development requires. The “culture” expects them to be role…