Have you not learned great lessons from those who rejected you, and braced themselves against you, or disputed the passage with you? -Walt Whitman A story is told of a boy who asks his father to explain the difference among irritation, aggravation, and frustration. The dad picked up the phone and dialed a number at…
In my keynotes and workshops focusing on building rapport, relationships and connecting with others to build a more positive, productive and profitable organization, the foundation for success starts with everyone having a positive outlook and good attitude. Keeping your attitude adjusted is not always easy. Even extremely positive people have moments when they grumble, groan,…
Life presents us with an ongoing series of situations that can strain our relationships and tug and pull apart our connections. Getting along with people is a life-long endeavor. But conflict is a natural part of life, with the potential to arise when we face resistance, pressure, change, or interaction. It brings up uncomfortable feelings…
Strength and growth come only through continuous effort and struggle – Napoleon Hill If you are like me you have heard this statement a thousand times over. And like me, you may have had your struggle with it. The statement has always been presented with good motives usually coupled with a strong dose of motivation.…
Anyone who stops learning is old, whether at twenty or eighty. Anyone who keeps learning stays young – Henry Ford In a recent Sports Illustrated article, Lars Anderson writes of the learning curve and challenges of rookie NASCAR driver Danica Patrick. A former IndyCar driver, Patrick is not new to racing but is new to…
The Plant Manager was becoming increasingly frustrated. His production manager was struggling to meet plant performance targets and was not getting his team to take ownership of achieving results. The initial diagnosis was that the production manager was being too easy on his team. As with most management problems, only two or three behaviours cause…
In the fast paced environment in which we live, we find that many of the relationships we have tend to suffer due to the way we deal with various situations. How you handle each interaction determines whether you create bigger problems or reduce or even eliminate them entirely.
They say that employees vote with their feet. Research tells us a high percentage of employees leave companies because they have a problem with their direct supervisor or boss. And, if you ask employees, one of these key frustrations is a lack of clear job expectations. Imagine assembling a toy for your kids without the diagram/instructions. Or putting…
A manager or supervisor’s job should be easier. After all, as long as you have the right people, the right materials, the right information and the right equipment, everything goes smoothly. For most of us this fairy tale scenario only happens on occasion. The rest of the time we are scrambling because one or two…
I have been working lately with an organization that serves the homeless population by first finding them a place to live and then attending to their many needs. As with many non-profit enterprises these days, they have their share of frustrations that can tip staff morale down a notch or three: lack of adequate funding,…