Dale Carnegie who wrote the book, “How to win friends and influence people” shared how he won a major sale by making himself memorable in a positive way. While sitting at dinner he started talking with a gentleman at his table. The man at his table spoke for four hours while only allowing Dale Carnegie…
Always bear in mind that your own resolution to succeed is more important than any other. – Abraham Lincoln In Readers Digest, a story is told about Mercedes Ruehl seeing her first Broadway show when she was in grade school. Her family was in New York visiting relatives and driving through Times Square. On the…
There are a number of concerns and challenges presenters face when organizing and delivering presentations. Here are 12 of the most common problems we have seen over the decades in our presentation skills training programs and coaching. Based on the book, Present with Power, Punch and Pizzazz by Arnold Sanow and Henry J. Lescault. Lack…
Recently a brilliant friend and colleague described to me how she felt attending a professional meeting where she didn’t know anyone sitting around her as being, “awkward and painful,” when she found herself at a loss for how to break the ice with someone she doesn’t know. Here was someone who has so much to…
Ever wondered what it felt like to be a lab rat? Constantly being observed and tested. Literally put under the microscope; each action scrutinized. Well, if you’re a leader – you might understand that feeling. As leaders, we must realize that, like it or not, we are being watched. Closely. The nuances of our behavior…
The vast majority of bosses don’t intentionally want to make employees miserable – usually it happens completely by accident! Whether it is an act of ‘commission’ or an act of ‘omission’, the results can be destructive. A front line supervisor, manager or team leader can make things better or worse, both with what they DO…
The foundation for building rapport is based on the exchange of a few basic communication signals. Here are 4 key ways to build instant rapport. This is based on the book, Get Along With Anyone, Anytime, Anywhere by Arnold Sanow and Sandra Strauss.
When delivering presentation skills training programs, one of the first requests we get is, “Can you provide some tips and tools to polish our presentations so that they are less boring and everyone stays awake?” The reality is the attention span of an adult is 8 seconds. Now, this does not mean that people won’t…
“There are four ways and only four ways, in which we have contact with the world. We are evaluated, perceived and classified by; what we do, how we look; what we say, and how we say it” Dale Carnegie To make sure you are projecting a positive and connecting image here is a quick…