In my workshops,training sessions and coaching on communication, emotional intelligence, people skills and team building, I find that one of the key factors that gets in the way of companies and organizations being positive, productive and profitable involves how they deal with conflict. In this article, we will explore why conflicts start and how to…
In my workshops and training sessions over the last 20+ years on improving customer and workplace relationships I have found that there are 50 key ingredients that play a major factor in everything from employee engagement, leadership and team building to customer satisfaction, customer loyalty and sales. To establish excellent customer and workplace relationships and…
Getting people to like you is merely the other side of liking them. -Norman Vincent Peale A big factor in how people judge you in your interactions, meetings, transactions and presentations is based on your likeability or perceived likeability. Theodore Roosevelt stated, “The most important single ingredient in the formula for success is knowing how…