Great spirits have always encountered violent opposition from mediocre minds. – Albert Einstein In his book, Living Above the Level of Mediocrity, Charles Swindoll tells of meeting a man who once served on one of Walt Disney’s original advisory boards. The early days were tough; but that remarkable creative visionary refused to give up. What…
When you hurt someone’s feelings at work, it’s too easy to try and smooth it over with an attoboy or platitude. But is that really a relationship booster or just a band aid? Most of my keynote talks are about how to create and maintain strong business relationships. Most discussions focus on customer or teammate…
When you hear the word conflict, it has negative associations with words like argument, war, battle, and disagreement. In reality, conflict should be embraced as being essential to a healthy organization. The majority of employees (and many supervisors and managers) avoid conflict because of the assumption that conflict is destructive. Conflict is expected and desired…
People are not necessarily difficult but different. In other words if someone sees things different than us we might think they are “difficult.” To deal with these “difficult” people follow these rules: Realize that people who are angry feel justified in their anger -Whether it’s a perception or reality there is “real” reason for their…
“Great spirits have always encountered violent opposition from mediocre minds.” – Albert Einstein In his book, Living Above the Level of Mediocrity, Charles Swindoll tells of meeting a man who once served on one of Walt Disney’s original advisory boards. The early days were tough; but that remarkable, creative visionary refused to give up. What…