12-Conversation-Crushers

12 Conversation Crushers

To build rapport, relationships and to connect with customers, co-workers family and friends it’s important to watch what you say and how you say it. Poor conversation skills can derail teams, cause leaders to lose respect, destroy customer relationships, lose sales, and demolish friendships. Here are 12 things to avoid in your conversations. Gossiping –…

Eliminate-Doubt-Maximize-Positive-Self-Talk

Eliminate Doubt – Maximize Positive Self Talk

Positive self-talk expands your power; negative self-talk restricts it. Your personal power dramatically shapes your professional, personal, and social destinies, all with multiplying impact. Take the situation of entering a large ballroom full of unfamiliar faces. Immediately, if fearful thoughts take hold, you can talk yourself right out of a positive experience and the potential…

Every-Manager-a-Coach

Every Manager a Coach

A recent study reinforces the value of coaching by managers throughout the organization. Here are a few key points it makes: Business results were 21% higher in enterprises where senior leaders very frequently make an effort to coach others. This increased when organizations had a culture that supports coaching and makes managers accountable for engaging…

Allow-Team-Members-to-Find-Their-Place

Allow Team Members to Find Their Place

Edgar Schein, a titan of the field of organizational development, says in his recent book, Helping, that there are four questions on the minds of new members of any team. While these concerns operate at a subconscious level, nevertheless, any team member must become comfortable with the answers before he or she can relax and…

Leadership-is-a-Two-Way-Street

Leadership is a Two Way Street

You may remember the quote from Cool Hand Luke, “some men you just can’t reach”.  Being a person of true faith in human connections, this disposition made me feel hopeless. Until I started managing people….. There are people who fit into the category of “uncoachable”. Usually these folks isolate themselves into obscurity and are ushered…

Connect-In-Before-You-Connect-Out

Connect In Before You Connect Out

One of the things I love the most about traveling around and speaking at conferences and meetings about Perfecting Connecting ® is the conversations I have afterward with audience members.  They often start with, “I really would like to be a better networker and connector but I’m so bad at it!” People have a very…

You’ve-Got-New-Mail

You’ve Got New Mail

It was bound to happen. Despite the Internet implosion in 2000, the online user population continues to grow not just in the U.S., but globally. Once it reached a critical mass, the natural evolution of this growing population was for its members to break into “communities” with common backgrounds, interests, and/or needs. Welcome to web…